Andy Bui Email and Phone Number

Building Australia's leading Last Mile Business accelerating eCommerce growth across Group

Working within eCommerce to unlock ultra convenience and flexible online grocery fulfilment and delivery experiences for customers and store teams.• Facilitating workshops to create shared understanding and spark meaningful discussion with clear outcomes• Hatted product manager supporting product team during Q3 FY22• Prioritising agile product backlog for continuous delivery of business value• Shaping product vision, product strategy and squad roadmap• Managing… Show more Working within eCommerce to unlock ultra convenience and flexible online grocery fulfilment and delivery experiences for customers and store teams.• Facilitating workshops to create shared understanding and spark meaningful discussion with clear outcomes• Hatted product manager supporting product team during Q3 FY22• Prioritising agile product backlog for continuous delivery of business value• Shaping product vision, product strategy and squad roadmap• Managing stakeholder expectations to drive change management• Exploring and validating opportunities via qualitative feedback & quantitative dataMilestones:• Integrated and launched Woolworths as a grocery retailer on the Uber Eats platform, enabling customers to order from Woolworths stores for delivery in <1 Hr• Launched 1 Hour Same Day Delivery service Show less

Working within the Westfield Gift Card business, to support the enhancement and expansion plans in the Australian and New Zealand markets through digital platforms.• Maintaining Westfield Giftcard AU & NZ digital assets, westfield.com.au/gift-cards, giftcards.westfield.co.nz• Identifying business opportunities through customer, business and technology engagement.• Mapping AS IS and TO BE business process• Shaping product roadmap and vision from customer and business… Show more Working within the Westfield Gift Card business, to support the enhancement and expansion plans in the Australian and New Zealand markets through digital platforms.• Maintaining Westfield Giftcard AU & NZ digital assets, westfield.com.au/gift-cards, giftcards.westfield.co.nz• Identifying business opportunities through customer, business and technology engagement.• Mapping AS IS and TO BE business process• Shaping product roadmap and vision from customer and business insights• Formalising detailed Jira user stories and epics with clear acceptance criteria to business goals for agile development.• Maintaining product backlog and prioritising stories based on customer experience and business impact.• Leading sprint discoveries, planning, retrospectives with technology teams.• Building test cases and executing test strategies to undertake SIT, UAT, regression and smoke testing.• Building out start to end solutions through digital platforms• Generating Power BI, Tableau, TM1 business reports to analyse against key business metrics for trends and new opportunities.• Troubleshooting Gift Card Management System (GCMS), POS system, website operational and customer issues• Building commercial models and business cases to support new initiatives• Coordinating with retail teams in centre to launch new products and procedures. Show less

• Generating new business from inbound and outbound customer enquiries• Lead all pre-sales activities and product demonstrations• Promoting the company brand to potential prospects at roadshows and conferences• Developing channel partnerships by co-branding with IT, software and hardware vendors.• Performing market research analysis on competitor products and industry trends.• Collaborate with cross functional teams to develop solutions to the customer requirements

• Gather customer business requirements and identify the pain points• Collaborate with IT and software vendors to develop solutions to customer requirements• Extensive utilisation of Cloud and On-premise Enterprise software packages including SAP Business One SQL & HANA, MYOB, Sage, Acumatica, CRM• Prepare Statement of Works for customer change requests• Build and maintain existing customer relationships• Project Management of implementations across Australia, New Zealand… Show more • Gather customer business requirements and identify the pain points• Collaborate with IT and software vendors to develop solutions to customer requirements• Extensive utilisation of Cloud and On-premise Enterprise software packages including SAP Business One SQL & HANA, MYOB, Sage, Acumatica, CRM• Prepare Statement of Works for customer change requests• Build and maintain existing customer relationships• Project Management of implementations across Australia, New Zealand, US, Africa• Deliver classroom and remote customer training• Presales and product demonstrations• Support and troubleshoot customer enquires Show less

• Analyse and develop opportunities with new and existing customers• Build and maintain existing customer relationships• Presales and product demonstrations

• Provide level 1 and level 2 for customer support incidents• Project Management of new implementations within Australia, New Zealand, US• QA test new product releases• Deliver onsite and remote customer training