Andy Butler

Andy Butler Email and Phone Number

Technical Consultant at KAPPTURE @ KAPPTURE
county of derbyshire, derbyshire, united kingdom
Andy Butler's Location
Ilkeston, England, United Kingdom, United Kingdom
Andy Butler's Contact Details

Andy Butler personal email

n/a
About Andy Butler

Specialties: EPOS,SQL,SQL Scripting,C#,Cashless Payments,Networking,Windows Operating Systems,Unix, Linux,Novell,DOS,

Andy Butler's Current Company Details
KAPPTURE

Kappture

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Technical Consultant at KAPPTURE
county of derbyshire, derbyshire, united kingdom
Website:
kappture.co.uk
Employees:
16
Andy Butler Work Experience Details
  • Kappture
    Technical Consultant
    Kappture Jun 2021 - Present
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  • Northgate Public Services
    Support Consultant
    Northgate Public Services Jun 2019 - Jun 2021
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  • Counter Solutions
    Client Services Manager
    Counter Solutions Nov 2016 - May 2019
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  • Counter Solutions
    Helpdesk Manager
    Counter Solutions Jan 2011 - Oct 2016
    Day to day running of the Systems Team.Point of escalation for Systems and Implementation teams.Scheduling of configuration and testing work.Planning training for systems and implementations team.Planning installation and on site
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  • Counter Solutions
    Systems Analyst
    Counter Solutions Nov 2003 - Jan 2011
    Providing customer support for Counter Solutions a market leader in Cashless Payment Systems.Carrying out in depth investigations and 'fixes' on incidents reported to the systems team and responding to customers within agreed timescales ensuring full and concise details are recorded and either documented for future use. Working closely with development to resolve bugs. Having a highly professional manner in dealings with Customers, Third Party companies and colleagues and providing internal training and coaching to junior colleagues to grow product knowledge.Hot Staging of systems for installation, including configuration and testing.On site installations and customer training.Testing of new software. Skills include Strong Problem Solving Skills, a level of Windows/ XP OS Knowledge, networking, and strong SQL Skills.
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  • Interchange Group
    Technical Support Analyst
    Interchange Group Oct 1998 - Nov 2003
    Working within Service Management in a team of 8 people providing first and second line support on service management systems written in Synergy DBL and system support for UNIX systemsCarrying out analysis and diagnosis of any problems reported. The delivery and installation of any subsequent solutions. Visiting Customers to provide on site support, assessing Managed Service requirements and promote customer relations. Programming using Synergy DBL. Internal support on Windows clients/servers and UNIX operating systems (IBM, AIX, HPUX), including back ups, virus software updates and general housekeeping.
  • Innsite Hotel Services
    Technical Support Supervisor
    Innsite Hotel Services Aug 1994 - Oct 1998
    Innsite provide computer services to over 3,000 Hotels throughout the UK. Originally a Telephone Support Executive, providing support on BESPOKE products, basic written software and various hardware products. Gaining knowledge of DOS, NOVELL, UNIX and Windows 95. Promoted to Support Supervisor in May 1997, one of two supervisors responsible for the day to day running of the telephone support department, (team of 16) interviewing and training of new members of staff and dealing with customer complaints. Promoted to Technical Support in March 1998, this involved taking over the more complex customer calls.Visiting Customers to provide on site supportOn call out of office hours with a pager, one week on / one week off basis.
  • Runneymede Hotel & Health Spa
    Night Manager
    Runneymede Hotel & Health Spa Sep 1990 - Aug 1994
    Responsible for the smooth running of the hotel during the night. Responsible for the night audit.
  • Concord Hotels
    Trainee Manager
    Concord Hotels Aug 1988 - Sep 1990
    6 placements covering all aspects of hotel management.

Andy Butler Skills

Technical Support Microsoft Sql Server It Service Management Active Directory Windows Unix Linux Service Delivery Windows Server Epos Cashless Payments Sql Pos Computer Hardware Networking Integration Customer Service

Andy Butler Education Details

  • Newcastle College Of Arts And Technology
    Newcastle College Of Arts And Technology
    Hotel Catering And Institutional Management
  • King'S School Tynemouth
    King'S School Tynemouth
    Maths, English Language, English Literature, Geography And Technical Drawing

Frequently Asked Questions about Andy Butler

What company does Andy Butler work for?

Andy Butler works for Kappture

What is Andy Butler's role at the current company?

Andy Butler's current role is Technical Consultant at KAPPTURE.

What is Andy Butler's email address?

Andy Butler's email address is an****@****ons.com

What schools did Andy Butler attend?

Andy Butler attended Newcastle College Of Arts And Technology, King's School Tynemouth.

What skills is Andy Butler known for?

Andy Butler has skills like Technical Support, Microsoft Sql Server, It Service Management, Active Directory, Windows, Unix, Linux, Service Delivery, Windows Server, Epos, Cashless Payments, Sql.

Who are Andy Butler's colleagues?

Andy Butler's colleagues are Jordan Jones, Isaac Siddiq, Aaron Frost, Oba Adeyemi, Justas Bartnykas, Joshua Senouillet, Paige Kirk.

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