Andy C. Email & Phone Number

Vancouver, British Columbia, Canada

• As a service desk analyst, I would assist users with various requests. These requests would beas follows:
• Providing access to various applications through security groups
• Editing account information through the Microsoft AD console
• Providing some basic troubleshooting steps that could be done without having to remote intotheir PC
• resetting passwords
• calling various vendors to support damaged or malfunctioning devices

British Columbia, Canada

• Since this role is the same as my previous role at TransLink do not be cautious if some of these tasks are similar as the role was the same but with a few changes to tasks.As a service desk analyst, I would assist.
• Editing account information through the Microsoft AD console
• Providing some basic troubleshooting steps that could be done without having to remote intotheir PC
• resetting passwords
• calling various vendors to support damaged or malfunctioning devices
• Provide excellent customer service while trying to assist those who haveapplications/hardware not functioning as intended

Vancouver, British Columbia, Canada

• As a service desk analyst, I would assist users with various requests. These requests would beas follows:
• Providing access to various applications through security groups
• Editing account information through Microsoft AD console
• Providing some basic troubleshooting steps that could be done without having to remote intotheir PC
• resetting passwords
• calling various vendors to support damaged or malfunctioning devices

Burnaby, British Columbia, Canada

I worked with service now to complete and work on tickets. I would mainly be tasked with troubleshooting remote desktop issues.Being an L1 tech I was always described as "first on the scene" when it comes to troubleshooting. If the task was too much to handle the ticket would be escalated.I worked closely with users to troubleshoot and fix any issues.