Andy C. Email & Phone Number

Australia

* Won MVP and shooting star award - biggest impact as new starter * $40,000+ Rev sales in a month. #1 sales!* B2B sales * Managed 500+ accounts * Familiar with sales methodologies - SPIN Selling, Meddpicc, Gap Selling, Value-Based selling, mutual action plan * Qualification In/Out, Discovery Calls, Demos, Next Steps and Closing * Pipeline management, categorisation and tiering of deals* Deal advancement and prioritisation * Objection handling * Collab with cross-functional teams e.g. marketing, finance, onboarding * Experienced dealing with C level/economic buyers in the decision making process

IT - Software as a Service (SaaS) provider* Manage 1000+ accounts, develop and implement a sales strategy to meet and exceed sales targets* Identify, research potential clients, understand their needs, challenges, and pain points and tailor sales pitches and solutions accordingly* Skilled with value and solutions selling, business development, CRM, account management, backwards planning, fast learning. Innovative and tech-savvy. Multi-task, complete cases, upsell, cross-sell etc.* Generate opportunities through various methods, including cold calling, networking, inbound inquiries, referrals, and more* Use of CRM Software (Salesforce) to manage client accounts and Zuora to assist with payments* Smashing KPI's by prioritising high potential clients, conducting presentations and articulating the value proposition and benefits of the company's services. Targets include growth and retention/churn rates.* Top performer, and the ability to overcome objections, educating customers, sharing relevant use case studies/success stories to demonstrate how others have benefited* High conversion rates by actively listening, understanding customer's needs, consistently following up with and nurturing clients and addressing their concerns* Increased sales gradually by articulating the ROI and customising sales pitch to align with customer's unique requirements and needs.* High volume of calls and follow-ups to drive conversation and take sales opportunities forward, maintaining relationships with clients

Australia

* Inbound calls and ticketing system* Quickly build rapport with clients, providing excellent customer service and resolving enquiries and IT issues* Team work to complete designated tasks e.g. clear backlogs, knowledge-sharing to improve performance etc* General Troubleshooting – Hardware, Software, Remote Desktop Access issues, VPN laptops etc.* Time management/Organisational skills – Maintain my own personal spreadsheet to keep a track of call times, exceeding KPIs, following up with clients etc* Multi-task - ability to prioritise heavy workloads and complete other SDA (Service Desk Agent) Daily Tasks – i.e. apart from calls, designated additional incidents to follow-up on* Baseline Security Clearance – the ability to perform admin-related tasks, with privilege access.* Top performer – low call average handling times and knowledge sharing with others on how to improve performance

* Low ACH times and Top Performer * Excellent interpersonal skills, customer service and overall relationship management* Excellent knowledge of Active directory, ITIL Processes and ServiceNow.* Administrator privileges - approval of account unlocks, password resets, SCCM, Remote PC restarts, WOL etc * General troubleshooting (Software and Hardware) - Windows, Office Suite etc* Excellent knowledge of Virtual Machines (VMWare and self-knowledge of VirtualBox)* Exposure and access to knowledge-base * Incident management and knowledge of how to raise critical incidents* Excellent knowledge of escalation channels and protocols in place * Compliance and standard POI procedures * Communications Toolbar experience and knowledge of call-handling in a Service Desk environment

* Customer service, loan origination & settlements* Quickly build rapport with customers (build/maintain relationships)* Frequent follow-ups with clients and excellent customer service* Excellent operating rhythm, time-management and organisational skills* Trained 5+ lenders to grasp new IT Home Loan Systems called OBP.* Go-to person to resolve IT-issues related to OBP, the ability to think outside of the box * Resolve customer enquiries, conflict resolution etc and provide timely solutions* Business Development/source own business – network, outbound calls, events, expos

Corporate - Lvl 10 333 Collins St, Vic

* Professional lending advice and sales professional - loan structuring, refinance, OTP purchases, identifying sales opportunities* Excellent knowledge of HSBC policies, procedures & systems* Go-to man, providing advice and assistance to all team members* Business Development/source own business – network, outbound calls, events, expos* Manage a rapidly expanding portfolio of 1200+ customers * Quickly build rapport with customers & developing strong relationships* Following up to strengthen relationships and identify new opportunities* Understanding of credit requirements, analytical and an aptitude for numbers* Ability to read financial statements, ratios, interpret them & provide detailed analysis

Approach:- proactively engage the customer, create awareness and source referral opportunities through utilising a personalised branding message- discover individual needs through active listening, KYC'ing and confirmation of next steps- recommending tailored solutions to customers' needs and adopting a customer-centric approach- act on and deliver what was promised, exceeding customers' expectations - service the customer by following up, asking for feedback to continuously provide a unique and truly satisfying customer experienceVocational Experience- insurance champion, driving branch sales and leading by example.- consistent and high performer, exceeding sales KPIs in all categories.- open bank accounts, credit card applications, internet banking set-up, security device re-issue- assist with global view account linkage, opening of international bank accounts through IBC (International Banking Centre)- professional sales and advice in insurance - car, travel, home & contents/building, landlord, caravan- team collaboration to provide fast, efficient and streamlined services for our customers- multi-task and the ability to meet important deadlines

Melbourne Area, Australia

- identify cross-selling opportunities and referrals- assist customers with relevant form completion - work collaboratively as a team- process customer transactions; deposits, withdrawals, transfers etc- answer customer queries and assist with: * VISA debit card activation * Credit card payments * PIN resets & card replacements * Issuing of bank cheques & drafts * Account closures & reactivation of A/Cs * Foreign/Local Telegraphic Transfers * Reactivation of Internet Banking * Address & residency changes, including addition of a TFN to the system * Transaction disputes * Signatory changes - simple filing, typing and faxing- outbound calls & client-follow ups- responsible for in-house voucher totals & cheque clearing- end of day balancing with zero variance

Melbourne, Australia

- direct the flow of customers entering the branch- identify cross-selling opportunities and referrals- assist customers with relevant form completion - work collaboratively as a team- answer customer queries- responsible for verifying customer's signature/s & providing access to the safe deposit box- weekly reset of Q-matic system and set-up of branch & Premier Lounge- arrangement and baggage of forms and vouchers- ordering of bags through Startrack Express

Cert Iv Cybersecurity, Cybersecurity

Master Of Business (Banking & Finance), Banking And Financial Support Services

Activities and Societies: TeamMonash, Chinese Student Association