- Critical partner to AWS customers- Leverage delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. - Guide the customer through the operational, educational and governance aspects of a successful AWS cloud journey.- Interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams- Plan and support major workload migrations. - Translate strategic initiatives in the account plan into executable actions, working backwards from customer's key milestones. - The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions.

Represent AWS helps the largest customers navigate the operational challenges of cloud computing and work one-on-one with our top-tier customers, supporting the software development lifecycle for cloud services, operations management of active services, and business relationships with AWS. Have experience in OTA and E-commerce industry, and deep-dive experience in IaaS, PaaS, Customer Engagement Service and Media Service etc.- Lead a customer support strategy and technology approach that is not fully defined. Regularly and repeatedly delivers independently, with limited guidance.- Regularly demonstrates Influence over a large customer engineering organization or a major segment of a large company or entity. - Regularly and consistently demonstrates end-to-end ownership of a customer’s technical and operational needs. - Demonstrates good judgement in making trade-offs in time vs. effort. - Demonstrates impact over a customer systems design decisions, operational strategies, and costs (e.g., efficiency, outages, etc.). - Regularly and consistently demonstrates theoretical and practical understanding of the operational parameters for at least four technology domains. - Demonstrate drive efficiencies, simplification, and better audit mechanisms that mitigate risks in customer operations plans and product adoption.

Represent Microsoft and communicate with customers via telephone and email in regard to finding solutions for technically complex problems identified in Azure products (Azure IaaS).1. Team Leader and Support Escalation engineer in IaaS2. Assist Team manager to take care of team operation and people management.3. Handle team’s escalation from both TAM and customer. Conduct customer’s recovery, drive cross team collaboration 4. Develop and deliver technical training to enterprises customer for different platforms technologies5. Contribute and share knowledge to create Microsoft solution-based rules for log analysis 6. Provide support to TAM in working on different Customer’s solution-based project such as troubleshooting guideline for hot technical scenarios.7. Observer and detect problem during daily operation, solve the problem by new process and tools.

Represent Microsoft and communicate with customers via telephone and email in regard to finding solutions for technically complex problems identified in Windows products (Windows Client, Hyper-V, Failover Cluster).1. Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft.2. Define and understand the customer issue by creating the adequate reproduction scenarios.3. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.4. Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors5. Maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities.6. Organize team technical brownbag Session.

Represent EMC and communicate with customers via telephone and email in regard to finding solutions for technically complex problems identified in EMC products (Brocade/Cisco SAN Switch and RecoverPoint).1. Applies technical expertise by using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at EMC customer sites.2. If necessary, communicate and escalate to Engineering.3. Establish robust customer relationship and maintain high customer satisfaction thru maintaining a closed-loop communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.4. Do problem recreation and failure analysis of systems level issues. Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. Provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other EMC Technical Support co-workers as appropriate.5. Responsible for sharing all acquired knowledge concerning problem resolution with Co-workers. Contribute to centralized problem identification and resolution database, Primus6. Monitor and track all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.7. Have one months of overseas working experience in Sydney

Support HP Enterprise Customer as Field Service Engineer, have experience in Finance industry, Have in house support experience in Shanghai Pudong Development Bank, Bank of Shanghai, Shanghai Stock Exchange. Have deep-dive experience in Unix system, Storage, Network and SAN Switch and Open-view product.1. Support HP Enterprise Customer2. Experience in installing, and repairing industrial HP Minicomputers and Storages (EVA, XP)3. Management software experience, such as Data Protect, OpenView Monitoring, MC Service Guard.4. Experience in HPUX, AIX, Linux and Windows5. Familiar with HPVM and VMware 6. Ability of programing and upgrading software and computer integration 7. Skilled in disassembling, assembling, and repairing HP Enterprise Devices8. Support China Banking Customer, Such SPDB, BOS, ICBC, Citi Bank, Shanghai Stock Exchange etc. Adept in taking critical judgment and solving complex problems 9. Have lots of project experience

1. Provide technical support via telephone and email to SONY Laptop user in regard to provide solutions for Windows Client issue.2. Simulate and test the solution in lab. Provide the final solution to customer.3. Familiar with Windows Client，Desktop, Network, TCPIP, Internet Explorer and Windows Setup.