Andy Chapman Email & Phone Number

Leeds, England, United Kingdom

The key aspect of my role is to understand the Short term forecast of our Smart metering installations program and optimise our teams to help achieve our targets. I provide insight through data analysis, data forecasting and developing my model to predict our weekly installations outcome. I share the insights with my key stakeholders to direct and promote solutions to enhance our potential.This role is helping me develop essential skills in data analytics and modelling to advance my experience and expertise.

Leeds, England, United Kingdom

My role is to review data and provide insight to help identify and provide constructive performance updates. I am responsible for supporting our Smart Metering mandate and helping our customers. I liaise with multiple levels of leaders over field and office departments, in a fast paced environment.In this role I have been able to grow my Excel skills and also self taught PowerBi to provide animated reports. I am currently working on my SQL training and looking to gain further experience in due course.

Same as previous, I went back to my substantive role.

Leeds, United Kingdom

I am currently seconded into a performance managers role at British Gas. My role involves supporting our Central Office and Field teams understand our potential performance through effective capacity and forecast performance analysis. I support the managers in their respective roles to make decisions to maximise performance through demand generation and supply allocation. I lead teleconferences and create the agenda content to provide the insight fortnightly to keep up to date with any unexpected challenges. My role is still in its infancy, but we have already seen big changes through our work and we are known to provide invaluable insight through collaboration and one team ethics.

Leeds, West Yorkshire, United Kingdom

Whilst I was in my Team Leader role I acquired a STAR creditation in continious improvement. This lead me onto a project called Smart Choice where we looked at creating a way of offering a customer the appointment they wanted every time. This involved looking at our current systems available and working smarter to be able to reduce missed opportunities. During the trial period we were able to reduce lead times of appointments from over 30 days down to 14 days and improve completion rates from 60% to over 75%, this created our ‘right first time’ metric.I have always been one to keep busy, during my spare time I helped support our integration of our commercial meter customers into our residential portfolio by providing my experience and expertise to the project team. I have also been involved in the following* E.V* Operational Support Team - improvement of an offshore business process* Alternate demand generation

Leeds

My role as a Planning Team Leader was to manage a team of 8 Planning Analyst leading by example and supporting all elements of change. During my time I won Team Leader of Year award within the first 6 months and had 4 of my 8 agents move further up within their career. The requirements of the role were to liaise with our Field management teams, uphold a standard of service and to work along side OFGEM to deliver our smart targets year on year. I had to resolve installation challenges due to lack of demand by working with our commercial team to provide availability to all our customers and keeping our field force productive.During my time in this role I have enhanced my coaching skills, managerial skills and liaised with various stake holders within the business.

Leeds

The Planning Expert role was a support link between the Planning Analyst role and the Team Leader role. I was required to provide support and coaching to enhance skills and to improve performance by tracking marginal gains. I was involved in challenging the status quo within the day to day processes and to improve performance through our SAP system changes.

Leeds

In 2010, the direction of the business changed to focus on the Smart Metering programme. I was transitioned from my Call Centre role to a Planning Analyst to support the Smart Metering roll out with the expected deadline at the end of 2020. My role involved maintaining customer appointments from booked to issued and allocating field resource to customer demand. I was required to allocate time, mitigate risk and to uphold OFGEM requirements.

Leeds

I started at British Gas working on the Home services team. My role was to take inbound calls from our customers, deal with their queries and to promote products that would suit the customers needs. I had set targets for my AHT, wrap time, Calls and sales that had to be acheived within my 37 hour week. I had also taken other roles as a development opportunity such as training new starters coming from the other departments and a resource anaylst looking after call centre stats and figures.