Andy Chapman Email & Phone Number

Leeds, England, United Kingdom

The key aspect of my role is to understand the Short term forecast of our Smart metering installations program and optimise our teams to help achieve our targets. I provide insight through data analysis, data forecasting and developing my model to predict our weekly installations outcome. I share the insights with my key stakeholders to direct and promote.

Leeds, England, United Kingdom

My role is to review data and provide insight to help identify and provide constructive performance updates. I am responsible for supporting our Smart Metering mandate and helping our customers. I liaise with multiple levels of leaders over field and office departments, in a fast paced environment.In this role I have been able to grow my Excel skills and.

Same as previous, I went back to my substantive role.

Leeds, United Kingdom

I am currently seconded into a performance managers role at British Gas. My role involves supporting our Central Office and Field teams understand our potential performance through effective capacity and forecast performance analysis. I support the managers in their respective roles to make decisions to maximise performance through demand generation and.

Leeds, West Yorkshire, United Kingdom

Whilst I was in my Team Leader role I acquired a STAR creditation in continious improvement. This lead me onto a project called Smart Choice where we looked at creating a way of offering a customer the appointment they wanted every time. This involved looking at our current systems available and working smarter to be able to reduce missed opportunities..

Leeds

My role as a Planning Team Leader was to manage a team of 8 Planning Analyst leading by example and supporting all elements of change. During my time I won Team Leader of Year award within the first 6 months and had 4 of my 8 agents move further up within their career. The requirements of the role were to liaise with our Field management teams, uphold a.

Leeds

The Planning Expert role was a support link between the Planning Analyst role and the Team Leader role. I was required to provide support and coaching to enhance skills and to improve performance by tracking marginal gains. I was involved in challenging the status quo within the day to day processes and to improve performance through our SAP system changes.

Leeds

In 2010, the direction of the business changed to focus on the Smart Metering programme. I was transitioned from my Call Centre role to a Planning Analyst to support the Smart Metering roll out with the expected deadline at the end of 2020. My role involved maintaining customer appointments from booked to issued and allocating field resource to customer.

Leeds

I started at British Gas working on the Home services team. My role was to take inbound calls from our customers, deal with their queries and to promote products that would suit the customers needs. I had set targets for my AHT, wrap time, Calls and sales that had to be acheived within my 37 hour week. I had also taken other roles as a development.