- Sourced and published timely market commentary and industry content for digital platforms daily for over 30,000 campus viewers.- Produced and distributed daily newsletters to over 1 million recipients across North America, Europe and Asia, engaging and informing the IBKR Campus audience with relevant market insights and updates.- Researched and expanded the IBKR Glossary, adding over 300 new terms and updating 800+ entries to enhance the accuracy and searchability of financial terminology.- Produced and edited several podcast channels, generating approximately 300k audio downloads and 130k YouTube views, while expanding Interactive Brokers' YouTube channel to over 100k subscribers and successfully connecting with a new audience.- Streamlined podcast production by researching and implementing software solutions (e.g., Descript), which consolidated recording, editing, and transcription into one platform and introduced video podcasts, enhancing efficiency and viewer engagement.

• Answer incoming inquiries, effectively applying problem solving techniques, educate clients and follow issues through to their resolution • Prepare memos, reports, documents and statistical data (charts, tables) from customer reported bugs and written or verbal instruction• Maintain a 90+ on-time delivery percentage by monitoring the driver journey from retailer to drop-off• Serves as first line of support for 80-140 daily requests and effective communicate and escalate necessary information with other departments

• Capture, review and edit videos corresponding with ad campaigns, news articles and photo collections that supported the brand image and clear communication with the audience• Assist with social media postings and scheduling to Facebook, and Instagram using Hootsuite• Shooting and editing of photography for events and newsletters with brand image in mind • Increased user interaction on YouTube helping generate over 500k views

• Created branded content for 20k social media followers under leadership of Director of Communications and Project Manager• Researched appropriate media outlets and media contacts to optimize media lists for future contact• Developed graphic designs to assist in creation of campaigns or other projects• Miscellaneous: Assist in production of monthly newsletters/ Website content and quality control (design and usability)

• Assisted in continuous improvement activities while maintaining 100% compliance with New York State regulation• Collaborate with different departments and levels of management to maintain and improve patron satisfaction• Develop training programs for employees and supervise daily operations at several of the company operated locations