Andy Ching Email & Phone Number

Singapore

Singapore

• Oversee day-to-day IT operations for the Government Command Center operations in NCS and supporting up to 8000 users.• Handling team which manages complete IT infrastructure of network and servers.• Responsible for the resiliency, security and recoverability of the infrastructure comprising around 200 servers, storage and backup devices running on various IT platforms.• Work collaboratively with the Systems and Network Operations team to ensure all systems and services run… Show more • Oversee day-to-day IT operations for the Government Command Center operations in NCS and supporting up to 8000 users.• Handling team which manages complete IT infrastructure of network and servers.• Responsible for the resiliency, security and recoverability of the infrastructure comprising around 200 servers, storage and backup devices running on various IT platforms.• Work collaboratively with the Systems and Network Operations team to ensure all systems and services run smoothly and incidents are handled promptly so as to minimise service outages.• Establish policies and practices to ensure a structured, functioning IT infrastructure• Through the effective functional management of IT employees, drive a high performance, service focused culture with an emphasis on continuous improvement.• Guide, mentor and coach staff on developing talent to create leaders that raise the bar for the team..• Daily Review of new Developments, its impact on operations, and its functionality• Directed all aspects of strategic planning and execution to enhance profitability, productivity, and efficiency• Responsible for all IT Operations Infrastructure Projects Governance and Process Management• Improvement of SLA and IT Operations Support through pro-active processes• Lead and execute transition on the migration of services • Responsible for the project management throughout the entire project lifecycle, including project initiation/proposals, project delivery, business liaison / stakeholder management, post implementation review and project close out / handover. • Participate and lead in gov agency DR planning meetings and activities. Facilitate timely identification, escalation, resolution, and follow-up for all outstanding issues. Show less

• Headed the entire Data Center Management Department which comprise 5 teams specializing in data center operation, ServiceDesk, IT infrastructure & Operations (Network\System), cloud hosting services and business continuity operation with staff strength of 80+• Responsible for all aspects of the data centre facilities and operations and ensuring the SLA are consistently met.• Developed plans for managing/retaining talent inside organization and for improving leadership… Show more • Headed the entire Data Center Management Department which comprise 5 teams specializing in data center operation, ServiceDesk, IT infrastructure & Operations (Network\System), cloud hosting services and business continuity operation with staff strength of 80+• Responsible for all aspects of the data centre facilities and operations and ensuring the SLA are consistently met.• Developed plans for managing/retaining talent inside organization and for improving leadership strength.• Worked with other managers to develop IT infrastructure strategies and data centre planning to achieve firm business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies.• Continually evaluate the current state of the firm’s data centre architecture and services against firm goals and objectives, and adapt operational strategies to maintain alignment.• Development and maintenance of Business Continuity and IT Disaster Recovery Plan for customers and internal business operations• Develop, maintain and drive infrastructure management and service delivery processes• Ensuring that service delivery takes place based on the Service level agreements.• Realign the internal process and achieving goal of obtained ISO 27001 Standards certification Show less

• Create short and long term architecture and technology plan including secure computing, web services, mail and application servers, desktop software, communication, platform migrations, database and networking.• Active in providing in-depth technical and design expertise on large scale infrastructure projects for enterprise-class clients, accessing and recommending architectural designs/changes to the internal in response to business or technical drivers for corporate offices and 260… Show more • Create short and long term architecture and technology plan including secure computing, web services, mail and application servers, desktop software, communication, platform migrations, database and networking.• Active in providing in-depth technical and design expertise on large scale infrastructure projects for enterprise-class clients, accessing and recommending architectural designs/changes to the internal in response to business or technical drivers for corporate offices and 260 hotel chain• Securing network infrastructures by performing OS hardening, implementing Microsoft Active directory, and securing online communication using SSL digital certifications. • Improving system security with active vulnerability assessment and remediation that enabled secure configuration and data access control at the device level, scanning for patch needs, malware threats and configuration vulnerabilities, researching, prioritizing, download and distribution patches and updates, securing desktop by denying launch of unauthorized or prohibited applications.• Administer and maintains MS windows servers including; Exchange 2003, ISA server, Blackberry Enterprise Server, Active Directory 2003, ISA servers and other windows based servers.• Tier 2 escalation engineer.• Monitor networking infrastructure, forecast, manage and plan for continuing network performance and service levels.• Project lead for Asia pacific on the development of migration plan for email migration from exchange 5.5 to windows 2003. • Evaluated legacy network and systems and planned migration strategy and provided budgetary justification.• Proposed and created change-control and configuration management plan and documentation.• Hire, supervise, motivated and evaluation the performance of engineers.• Deliver and implement IT related projects, business change initiatives and system enhancements. Show less