Handle phone inquiries and efficiently resolve support tickets, offering comprehensive assistance to students and faculty with UCInet Mobile Access, DUO Multifactor Authentication, Microsoft 365, AnyConnect Cisco VPN, and other UCI technology-related issues using ServiceNow.Manage and administer AD, facilitating account management, security protocols, group policy configurations, and system maintenanceEmploy excellent communication skills in customer interactions over phone calls and email correspondences, ensuring effective problem-solving and user satisfaction. Proficiently navigate and resolve diverse technical issues, highlighting a strong aptitude for troubleshooting and customer support.

Guide beginner students through fundamental principles of programming and the basics of using library modules for applications such as graphics, sound, GUI, database, Web, and network programming. Collaborate closely with the course professor to enhance the course content and structure, thereby improving the overall learning experience.Offer personalized assistance, clarify intricate concepts, and instill essential debugging skills.

Assume leadership as head Junior Varsity coach in the absence of the head coach, demonstrating strong responsibility and leadership skills with minimal supervision. Make crucial judgments for the team, strategically implementing lineup changes and game plans to maximize success in each game.Conduct private tennis lessons for children, individually and in groups, fostering teamwork and skill development.Demonstrated proficiency in decision-making, strategic planning, and effective coaching techniques.

Collaborate with various departments to assess project workloads and requirements and develop comprehensive task descriptions within project management software using Pivotal Tracker and Jira.Conduct quality assurance in a development environment to test new features using Brightspot CMS and BrowserStack.Engage in creative discussions with the team to strategize optimal approaches for website functionality.

Collaborated with a dynamic team in a fast-paced setting to ensure smooth operations. Skillfully prepared and served café drinks and food, consistently meeting customer preferences. Demonstrated effective communication with customers both in person and over the phone. Thrived in a high-pressure environment, showcasing adaptability and problem-solving abilities.