Andy Cisneros, M.S. Email & Phone Number

Irvine, Ca, Us

• Maintain AWS Infrastructure, IAM users and user policies.• Perform System Administrator services for Atlassian, Confluence, Jira, JetBrains, GitKraken.• Perform monthly billing with ChargeBee.• Automate AWS Infrastructure utilizing Python with AWS Cloud Development Kits (CDKs) and bash scripts.• API testing with Postman.

Irvine, Ca, Us

• Setup CI/CD using AWS CodePipelines and Codebuilds using Bitbucket as a source.• Assisted with the company's SOC2 Compliance Audit for AWS Backup plan created.• Created AWS CDK's, bash scripts to automate AWS Infrastructure Setup with Python.• Perform AWS Security Hub Best Practices remediations, monthly checks of backups, virus updates, AWS, OWASP and Snyk Reports.

Irvine, Ca, Us

• Develop and execute software test plans to identify software issues.• Devise and implement test procedures and strategies to adequately assess all software aspects.• Work with software developers to troubleshoot and resolve coding issues.• Track and document all testing defects and resolutions.• Verification and validation of iOS and Android-based mobile application.

Irvine, California, Us

• Responsible for the software integration and maintenance of test rack configuration.• Participate in all efforts in the testing and regression testing of software phase releases.• Run and configure test scripts that stress the system in order to analyze performance.• Execute MySQL queries in order to examine the data generated by XML files as well as edit MySQL tables, XML files to get the desired data.• Develop test plans and procedures to validate system requirements.• Troubleshoot and analyze root cause of issues found in the field and during software integration.

Irvine, California, Us

• Provide tier 2 and 3 technical support and maintain installations of server based telecommunication systems.• Installed & configured software, polycom phones, system build updates and on-site installations.• Handled product lifestyle management by working closely with customer support, development and engineering managers.• Performed white/black box testing & troubleshooting user issues on software systems.• Debug problems using log files and utilized Bugzilla to test, record and qualify bugs on system.• Conduct validation and testing on clustered servers, websites & mobile Android/IOS devices.• Rotate with team for 24/7 on call support to ensure system is functioning at the highest standard.• Troubleshoot delays and voice lags while monitoring protocols such as SIP, RTP, TCP, FTP and VOIP.• Run Wireshark application to capture voice and data packets across customer networks.• Support API by upgrade, troubleshoot issues, core dump reports and log verification.• Manage SQL servers by configuring SQL jobs, SQL mirroring and SQL replication for premise based, hosted and disaster recovery systems.• Extensive use of SQL database and Linux OS to access and fix issues on system.

•Check identification of customers to verify age requirements for purchase of alcohol.•Plan, organize, and control the operations of bar.•Provide customer service and assist patrons on drink selection•Create drink recipes’ to match customers’ specific orders.•Ask customers who become loud and obnoxious to leave, or physically remove them.•Maintain a safe and clean work station in a fast paced environment and understand government alcoholic beverage service health and food service regulations.•Serve weddings, business luncheons, birthday parties, quinceaneras, and night club events with 150+ people

Berkeley, Ca, Us

-Lead a test team in the field to collect CW (continuous wave) path-loss data.-Ensure test kit is complete, with back-up equipment.-Ensure equipment is working properly, calibrated, and accurate.-Manage team logistics such as air travel, van rental, hotels, etc. while in the field.-Understand and follow testing procedures as prescribed by Newfield Wireless.-Work in concert with Newfield RF engineers and others at headquarters to coordinate effective test plans and test schedules with clients.-Work with client (cellular carriers like AT&T, Verizon Wireless, MetroPCS, T-Mobile, etc.) cell technicians, RF engineers, and real estate managers to obtain timely access to cell sites and to trouble-shoot issues quickly.-Maintain accurate records of field activities in order to comply with contractual obligations.

Los Angeles, California, Us

•Assist network engineers in troubleshooting phone issues, Cisco jabber accounts, voicemail terminations, etc. Update status on these issues using Footprints Helpdesk Software. Communicate with company stores located across US and Canada to gather information on the issue and update the ticket on whether the carrier needs to take over or if I need to send the store a new phone, handset, cord.•Fluke ports to get IP address, port number, VLAN, VOIP for network engineers to be able to configure the port and fix the issue.•Set up Cisco switches for users to be able to use their Cisco phones and internet•Configure and set up phones for employees using Cisco Unified CM Administration and Cisco Unity Connection Administration•Use excel to maintain inventory records of hardware, servers and networks in the data center

Huntington Beach, Ca, Us

• Instruct middle school students on designing games with MIT’s Scratch and how computers work, including the basic science and mathematics behind their operation and the hardware and software built on those foundations• Teach how to write computer programs, algorithms and programming languages• Create lesson plans utilizing various curriculum resources while integrating competencies, goals, and objectives • Develop incentives to keep participants in class and tutor students on an individual basis

Fullerton, Ca, Us

• Regulated budget worth $6 million dollars for the University-wide programming at Cal State Fullerton• Presented budget request to Engineering and Computer Science Inter Club Council and received $36,000 in funds for engineering clubs projects and conference trips• Served as an advisor to all engineering and computer science clubs and maintained relationships with student leaders and campus administrators

• Teamed with technicians with data entry for auto body shops paint usage to maintain recordkeeping• Mentored and trained by an environmental engineer • Conducted inspections to check chemical inventory for compliance with South Coast Air Quality Management District’s rules and regulations• Prepared audit reports of auto body shop inspections to management and customers

Master Of Science, Electrical Engineering - Communication Systems

Bachelor Of Science, Electrical Engineering