Andy Cliffe Email & Phone Number

United Kingdom

Stirling, Scotland, Gb

Paisley, Renfrewshire, Gb

London, Gb

Lichfield, Staffordshire, Gb

Board executive role: revenue £94M, EBITDA £84M, significant B2B and B2C role with 18M customers, nationally significant infrastructure (M6toll)Commercial transformation underpinned by ‘big data’ with successful delivery of market-centric growth strategy – market share growth (post-pandemic) +15% points; yield growth +25%; 2021 H2 trading ahead of pre-COVID positionOperational transformation including operating model, structure and culture change delivering leading edge operational, people, customer, cost and safety metricsDigital and systems transformation – enhanced platform including deployment of eCommerce, website, CRM and customer contact to drive market and commercial strategySignificant refinancing of shareholder interestSuccessfully steered business through pandemic – secured shareholder interests, no operational disruption, transformation programme delivery, corporate financial commitments met and stable ratingSuccessful brand development and stakeholder repositioning

London, Gb

London, Gb

Gb

P&L accountability for two of the four airport divisions within Manchester Airport Group (MAG), a major UK and international airport management and services business. Revenue £71M, EBITDA £20M, 1,000 employees, multi-site B2C and B2B role, 4.5M customers nationally significant air freight operation. Member of MAG Executive CommitteeRevenues grown by 17% and profits by more than 50% over two yearsLed and commissioned major and complex investment in new operational and commercial terminal facilities with new retail partners and agreements leading to improved service and operational metrics, a 12% improvement in commercial performance and profits up by £1.5MMajor growth investment secured with air cargo partnersSet and led “Making EMA Great” programme to drive annual operational efficiencies, change operating model, improve customer satisfaction, employee engagement and build high performance culture across EMARe-positioned airport as critical regional economic asset with key stakeholdersChaired MAG’s U.S. business (lounge and car parking development) leading to successful concession-wins and new openingsSuccessful and full disposal of Bournemouth Airport and associated real estate from MAG ownership

Manchester, Gb

Re-organised property department and grew profits of the property business by 7%Established, led and delivered first occupiers to AirportCity an £800M mixed use real estate scheme at Manchester AirportLed and concluded international negotiations to form international delivery JV for AirportCityLed asset management and capital delivery transformation – reorganised delivery function, introduced strategic partnership and reduced cost (projected annualised capital cost savings of £1.1MKey leadership role in MAG equity injection to expand group – led all capital and property sell-side due diligence

Manchester, Gb

Designed and led and delivered Group strategic reviews, setting full corporate strategy and targets securing main Board and shareholder approvalEstablished and led transformation programme with material target Enterprise Value upliftLed profitable consumer marketing campaignsDrove the Group’s ‘Customer First’ strategy

Manchester, Greater Manchester, Gb

Revenue £36M, operating profit £25M. Key B2C growth roleP&L management – turned around underperforming business unit, developed product strategy, improved customer service, developed new markets, and grew revenues by over 10%Developed on-line route-to-market strategy driving growth and reducing OPEXDeveloped CRM to drive customer retention and revenue growthIntroduced innovative new yield management techniquesRe-organised unionised operations delivering benefits in excess of £1M annually

Manchester, Gb

Gb

Birmingham, Gb

Dallas, Tx, Us