Andy Conlan Email and Phone Number
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Experienced Senior Service Desk Analyst with a demonstrated history of working in the information technology and services industry. Skilled in IT Service Management, ServiceNow, Remote Desktop, Exchange, and Windows Server. Strong information technology professional with a Cert IV Networking focused in Computer Systems Networking and Telecommunications from Tasmanian Polytechnic.
Tasports
View- Website:
- tasports.com.au
- Employees:
- 125
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Information Technology AdministratorTasports May 2023 - Present
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System And Network EngineerFahan School, Tasmania Jul 2022 - Jun 2023 -
Senior Information Technology OfficerSouthern Cross Care (Tas) Inc. Jul 2020 - Jul 2022Hobart, Tasmania, Australia -
System EngineerTechquity Jul 2018 - Jun 2020
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Senior Service Desk AnalystDxc Technology Apr 2017 - Jun 2020Hobart, TasmaniaDXC Technology helps clients harness the power of innovation to thrive on change -
Senior Service Desk AnalystUxc Connect | Ready For What Comes Next Apr 2016 - Apr 2017Tasmania, AustraliaAs a Senior Service Desk Analyst, I am required to act as a central point of contact within the Managed Service Desk, providing assistance to customers enabling them to make effective use of available software and hardware.I am responsible for providing high quality first level technical support to our customers by logging, analysing, troubleshooting and resolving incidents. Incidents are received through a high volume of telephone calls and emails. As a Senior Service Desk Analyst, I am required to act as a technical escalation point for my team members and to manage priority incidents to completion. Serve as the first point of contact for both internal and external clients ensuring the highest level of customer servicePerform Acting Team Leader role when required -
Service Desk AnalystCgi Apr 2012 - Apr 2016Hobart -
Service Centre Transition - Hydro TasmaniaCgi Dec 2015 - Jan 2016HobartTrain staff in providing first level support to the business through an innovative service desk model focused on strong internal customer engagement and business-led prioritizationPerformed and assisted Service Centre Staff with full 1st level support to Hydro Tasmania clientsServed as a point of contact between CGI and Hydro Tasmania for escalation of requests required by Service CentreModified the current CGI Hydro Tasmania Knowledge Base for Hydro Internal useTrained staff in the following procedures: User account creation/modification/removal Create and configure Hydro Exchange and Lync accounts Create and modify users in Active Directory/File Structures and Permissions Deploying software via SCCM Create user accounts in RSA for Offsite Remote Access Train staff in Incident Management Tool, including process flow and escalation of incidents Application and infrastructure troubleshooting
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Desktop TechnicianCgi May 2014 - Jun 2014Hydro TasmaniaEffectively managed all hardware troubleshooting and repairs to ensure top productivityResponsible for imaging computers using SCCMClosely monitored all data recovery and backup processes including tape backupProvided comprehensive support for LAN port patchingProperly installed and configured various peripheral equipment and software via SCCM, onsite and remote desktopRetained a friendly and professional attitude when interacting with vendors for warranty claims
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Image ProducerSouthern Cross Austereo Jan 2010 - Dec 2010 -
Commercial ProducerSouthern Cross Austereo 2007 - 2009
Andy Conlan Skills
Andy Conlan Education Details
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Tasmanian PolytechnicComputer Systems Networking And Telecommunications
Frequently Asked Questions about Andy Conlan
What company does Andy Conlan work for?
Andy Conlan works for Tasports
What is Andy Conlan's role at the current company?
Andy Conlan's current role is System Engineer at Fahan School.
What is Andy Conlan's email address?
Andy Conlan's email address is an****@****.com.au
What schools did Andy Conlan attend?
Andy Conlan attended Tasmanian Polytechnic.
What skills is Andy Conlan known for?
Andy Conlan has skills like Active Directory, Windows Server, Microsoft Exchange, Citrix, Networking, Vmware, Network Administration, Troubleshooting, Itil, Windows 7, Technical Support, Blackberry Enterprise Server.
Who are Andy Conlan's colleagues?
Andy Conlan's colleagues are Adrian Bell, Daisy Towler, Nick Haysom, Simon Bennet, Mark Egan, Dominic Townsend, Leonie O..
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Andrew Conlan
Mandurah, Wa -
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