Andy Constant Email & Phone Number

Fort Lauderdale, FL, US

Miami/Fort Lauderdale Area

• Responsible for, and worked with, all sales operations and logistics in south Florida.
• Generated three consecutive years of double digit retail sales growth, (+10.1% sales increase from FY15 to FY16; +10.7% from FY16 to FY17; and +10.8% from FY16 to FY17; and +10.2% from FY17 to FY18)
• Cultivated an open environment where associates ‘bought in’ to ideas and implemented them.
• Developed from inception, managed, and trained all new hire sales associates and managers for the south Florida area.

Franklin, TN.

• Project Leader on a value based selling initiative which resulted in an additional $9M in revenue and an ROI of $3.1M.

North Central Region - Aurora, IL.

• Achieved corporate revenue objectives and customer retention objectives in the areas ofvehicle wholesale, sales, marketing, training and customer satisfaction.
• Facilitated customer focused sales manager training to achieve 12% improvement in district CSI.
• Implemented Nissan ‘Best Practices’ service processes that increased service department customer retention by an average of +10% across 12 dealerships.
• Generated two consectutive years of double digit retail sales growth, (+19.1% sales increase from FY09 to FY10 and +10.0% from FY10 to FY11.)
• Awarded top prize nationally for exceeding vehicle sales and customer satisfaction targets (FY10)

North Central Region - Aurora, IL.

• Trained and motivated dealership teams (in sales, service, and parts) to achieve Continuous Improvement Process goals and objectives.
• Assisted dealer principals in creating and implementing action plans to maximize ROI from customer satisfaction and Continuous Improvement Process.
• Used customer survey data PI evaluations to identify process and performance opportunities
• Conducted monthly training sessions for dealership team members to achieve identified and performance objectives.
• Developed and implemented sales and service training seminars at specific dealerships throughout the area that realized an ROI of $2.2 million.

• Increased market share to 5.2% vs. the West Region average of 5.0%.
• Managed a $450,000 local advertising/promotions budget, and approximately $3M co-op Tier II advertising budget for 7 markets.
• Managed parts operating expenses through inventory analysis, system utilization, and market expansion for 26 Saturn dealerships.
• Consulted on parts inventories, reducing dealer expenses on average of $25,000/month.
• Designed and developed in zone competitions to improve process implementation and presentation skills
• Assisted dealers with product and customer treatment issues, goodwill submission and approvals, trade-outs/buybacks, and Better Business Bureau cases.