☑ Andy Cooke

☑ Andy Cooke Email and Phone Number

Associate Director - Financial Services at Change Specialists @ Change Specialists
maidstone, kent, united kingdom
☑ Andy Cooke's Location
Greater Leeds Area, United Kingdom
☑ Andy Cooke's Contact Details

☑ Andy Cooke work email

☑ Andy Cooke personal email

n/a
About ☑ Andy Cooke

A successful leader of large scale Change and Transformation Programmes in domestic and international markets. Wide experience of Business Change, Digital and Technology implementations through in-house, outsource and global offshore models. Extensive experience in financial services, but with skills equally appropriate in any sector or scale of organisation. Key experience & skills:- Large scale change programme delivery across operations and technology- Strategic Change - the ability to develop, organise and deliver a programme of work- Partner and Vendor relationship development and management- Strong commercial awareness both in terms of the change being undertaken and its management- Leadership of large and complex Business Units and Contact Centres- Strong stakeholder management and influencing of C-suite and Board level Strong integrity and people focussed in approach, building strong relationships with stakeholders, partners and teams alike to deliver outstanding results.

☑ Andy Cooke's Current Company Details
Change Specialists

Change Specialists

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Associate Director - Financial Services at Change Specialists
maidstone, kent, united kingdom
Website:
changespecialists.co.uk
Employees:
11
☑ Andy Cooke Work Experience Details
  • Change Specialists
    Associate Director - Financial Services
    Change Specialists Mar 2021 - Present
    West Yorkshire, England, United Kingdom
    Working with Financial Service Organisations to deliver effective Change and Transformation through the Consultancy, Delivery and Flex models available from Change Specialists. Passionate, Meaningful, Straightforward, Practical and Honest underpin the way we work with aproven track record of successful delivery to organisations such as Direct Line Group, Aviva, Lloyds Banking Group, Sedgwick, RAC, Experian and Capita.
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  • White Scar Consulting Ltd
    Director
    White Scar Consulting Ltd Mar 2016 - Present
    Leeds, United Kingdom
    Using 30 years of experience in large scale transformational change and business operations to provide consultancy and senior interim leadership.I have extensive experience of transformational change from local to global corporate level. Working with stakeholders up to Board level to shape, plan and deliver change in a range of business environments from fast growth to aggressive cost reduction. Strong integrity and people focussed in approach, building strong relationships with stakeholders, partners and teams alike to deliver outstanding results.
  • Solv - C-Suite As A Service
    Member
    Solv - C-Suite As A Service Jan 2021 - Present
    West Yorkshire, England, United Kingdom
    Solv provides a 'human toolkit' of multi-disciplinary board level expertise, injected into your business as you need it.
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  • The Camelot Network
    Independent Consultant - Business Transformation
    The Camelot Network Dec 2020 - Present
    West Yorkshire, England, United Kingdom
    Camelot are a network of independent consultants who are ex-C-Suite Execs/Senior Managers who have all been there and done it in top organisations, mainly in Insurance but others as well. A strong and diverse network provides help and services to each other and importantly to companies who would benefit from our expert assistance. The goal is to help companies develop their strategies in this exciting new technology fuelled era.
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  • Computershare Loan Services
    Programme Director (Interim)
    Computershare Loan Services Jul 2019 - Jun 2020
    West Yorkshire
    Platform Migration of 130k Mortgage Loan assets (value c. £8bn) for 2 strategic Clients. Responsible for all business elements of the programme including Data migration and proving, Business and Client Mi, Testing, Business Readiness and Implementation. Co-ordination of multiple Internal and Client teams to ensure a successful migration.
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  • Computershare
    Programme Director (Interim)
    Computershare Jun 2016 - Jun 2019
    Skipton
    Working with Computershare Loan Services change and operational teams to define and deliver Business Change programmes in line with the CLS Strategic growth agenda and the ORCA migration programme.
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  • Brandseye
    Change Management & Governance Consultancy
    Brandseye Apr 2018 - Dec 2018
    Cape Town Area, South Africa & London
    Providing Change & Governance consultancy to BrandsEye - an exciting and fast growing South African based Tech company, providing the worlds most accurate Opinion Mining and Intent Data. As part of a strategic move into the UK market BrandsEye is establishing successful relationships with some notable Global partners. The role has involved working with the existing South African based and new UK based teams to establish an effective and appropriate framework for Change and Change Governance, allowing for greater control and visibility throughout the organisation, this balanced with the flexibility needed for a fast growing Tech based company'
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  • International Personal Finance Plc
    Business Change Director
    International Personal Finance Plc Dec 2015 - Mar 2016
    Leeds, United Kingdom
    With a new strategic focus on efficiency across markets, ensure effective implementation of the new operational models and systems to achieve the cost savings projected. Working with market boards and teams to achieve a consistent approach to implementation, and benefit realisation.
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  • International Personal Finance
    International Programme Director
    International Personal Finance Sep 2013 - Dec 2015
    Leeds, United Kingdom
    Leading the Transformation for Growth Programme to digitise and update the Home Credit Business across IPF's 8 global markets in Europe and South America incorporating:- Organisation re-design of Sales and Service functions (c.30,000 staff)- Product refresh - extending the product range, flexibility and distribution to meet competition and regulatory challenge- Multiple system changes including Credit scoring systems in all markets, Web upgrades to support channel shift, redesign of the core product engine, major CRM implementation, introduction of Agent hand held technology to all front line staff
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  • Direct Line Group
    Head Of Transformation
    Direct Line Group Jan 2012 - Apr 2013
    Leeds, United Kingdom
    Head of Transformation for Property, Logistics and Offshoring- Managing the ongoing Offshoring programme- Responsibility for the large property consolidation programme undertaken as part of Direct Line Group Divestment from RBS Group - multiple properties exited, consolidated, or refurbished in order to re-shape the property portfolio (overall c.40 sites consolidated to 15)- Logistics transformation in terms of expansion of scanning centres, revision of archiving and the initial stages of a workplace refresh programme
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  • Rbs Insurance
    Head Of Global Footprint
    Rbs Insurance Apr 2010 - Jan 2012
    Leeds, United Kingdom
    Heading the Global offshoring programme of RBS Insurance - set up the offshore programme with new BPO partner- Plan and execute set up of systems and processes to successfully manage the operation- Deploy initial tranche of c. 100fte to Noida dealing with back office processes- Grew to c.1000 over 2 years in claims, policy servcing and analytics, voice (non-customer) and admin- Opened 2nd site in Pune- Researched other global locations (S.Africa and Philippines)
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  • Rbs Insurance
    Head Of Telephony, User Access Control And Business Continuity
    Rbs Insurance Jul 2007 - Mar 2010
    Leeds, United Kingdom
    Cross Group role responsible for Telephony Strategy & change, User Access Control and Business Continuity - Virtualisation of 20 Telephony sites across the group to enable cross brand/function working and ongoing Contact Centre roadmap- Introduction of 'Queuebuster' technology, IVR refresh- User Access Control for all core systems for c. 9000 users- Responsible for Business Continuity planning and management across Direct Line Group
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  • Uki Partnerships
    Head Of Business Services
    Uki Partnerships Apr 2005 - Jun 2007
    Leeds, United Kingdom
    As member of the Executive team led project, business analysis and service management functions- B2B white label provision to 70+ partner organisation including Nationwide, LTSB, Tesco, BMW- Change team of c.50 - Portfolio management of change and new partner introduction/partner exits including regulatory, revenue and cost save initiatives- Integration of Tracker and Inter (travel insurer) post acquisition. Also reviewed other acquisition targets
  • Uki Partnerships
    Head Of Operations Support
    Uki Partnerships Aug 2003 - Mar 2005
    Leeds
    Head of a team of c.200 across the UK providing support services to the 3000 contact centre agents across 9 sites. Responsible for functions including:- Forecasting, resource planning & intra-day management - Customer Relations- Management Information - Process Improvement- Training
  • Direct Line Insurance Italy
    Operations Director
    Direct Line Insurance Italy Jul 2001 - Jul 2003
    Milan Area, Italy
    Operations Director - responsible for c.400 staff across 2 sites:- Led operations planning for acquisition of Allstate Italy- Post purchase took a 2 year secondment as Operations Director responsible for Claims FNOL & Sales & Service contact centres and admin- Subsequent purchase of Royal Insurance Italy 12 months later led to further acquisition and integration- High customer growth and significant change agenda to stabilise and grow the businesses
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☑ Andy Cooke Skills

Outsourcing Change Management Project Delivery Strategy Stakeholder Management Business Analysis Offshoring Business Transformation Management Financial Services Program Management Business Process Improvement Business Process Leadership Organizational Design Governance Contact Centers Operating Models Contact Center Management Operations Management Pmo Prince2 Business Process Re Engineering Contact Centre Transformation Telephony Service Management Project Portfolio Management Benefits Realisation Business Process Mapping Programme Delivery Performance Improvement Operational Planning Change Programmes Shared Services Executive Management Business Case Culture Change Project Management Office It Service Management Business Change Management

☑ Andy Cooke Education Details

Frequently Asked Questions about ☑ Andy Cooke

What company does ☑ Andy Cooke work for?

☑ Andy Cooke works for Change Specialists

What is ☑ Andy Cooke's role at the current company?

☑ Andy Cooke's current role is Associate Director - Financial Services at Change Specialists.

What is ☑ Andy Cooke's email address?

☑ Andy Cooke's email address is an****@****net.com

What schools did ☑ Andy Cooke attend?

☑ Andy Cooke attended University Of Birmingham, Apm Group, Harvard Business School, Kings Norton Boys School.

What skills is ☑ Andy Cooke known for?

☑ Andy Cooke has skills like Outsourcing, Change Management, Project Delivery, Strategy, Stakeholder Management, Business Analysis, Offshoring, Business Transformation, Management, Financial Services, Program Management, Business Process Improvement.

Who are ☑ Andy Cooke's colleagues?

☑ Andy Cooke's colleagues are Mike Horn, Nick Duncumb, Kate Orton, Ik Idahosa (Mba), Julian Brown.

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