Andy Cottrell Email and Phone Number
Customer success is our success: when we invest in customer experience, we cause a cascade reaction that leads to measurable improvements in loyalty, retention, revenue—and more. As a thought leader in this space, I advocate for smart programs and high-ROI investments that make it easy for our customers to continue saying “yes” to our solutions. I am committed to building new relationships while maintaining strong connections with our most loyal customers.Throughout my career, I have delivered exceptional business outcomes while navigating constant change due to growth, restructures, mergers, acquisitions, and other transitions. I excel at quickly building expertise, mastering the business, and launching action plans that enable our success in these “sink or swim” scenarios. I challenge myself to be better tomorrow than I am today.If customers are the heart of the business, then employees are the lifeblood. My goal is to build strong, autonomous teams that work as well with me as they do without me. I achieve this by retaining our most valuable talent, empowering them to learn and grow, and building a strong pipeline of future leaders who share my commitment to customer success.
Kastle Systems
View-
Director, Customer ServicesKastle Systems Apr 2024 - PresentFalls Church, Va, Us
-
Open To Work | Target: Position In Customer Success-- Nov 2023 - Apr 2024Actively pursuing a position in a growing, customer-facing organization, including customer success, customer experience, or similar functions.
-
Senior Director, Customer Success And Customer ServicesBlink Charging Feb 2022 - Oct 2023Bowie, UsOversaw three core customer functions—new client onboarding, account management, and 24x7x365 customer support—with 60+ total staff at six offices. Led the customer function through a merger, two system integrations, and a major reorganization that impacted virtually every employee and customer. Key achievements:⇨ During SemaConnect’s acquisition by Blink Charging in 2023, managed integration of customer teams (65 people) while implementing a new direct relationship management structure⇨ Developed a client onboarding process that scaled to support 100% YoY growth (from 5,000 to 10,000 units) without additional head count⇨ Designed and launched a proactive account management model that handled 6,000+ clients.⇨ Led a transformation team (35 people) to upgrade 5,500+ EV charging stations in 48 U.S. states: replaced obsolete 2G/3G technology at more than 50% of SemaConnect’s stations in nine months -
Client Relationship ManagerKessler Topaz Meltzer & Check, Llp Aug 2018 - Feb 2022Radnor, Pa, UsInvited by primary investors of Recovery Solutions Capital to join the law firm to build and manage a global prospect list from the ground up.. Represented the firm as a strategic client representative and ensured high-quality service delivery. Key achievements:⇨ Led rebuild of the firm’s client-facing platform (SecuritiesTracker), a strategic technology project that expanded KTMC’s reach to new markets⇨ Developed a firm-wide, systematic protocol for tracking prospect communications that created a more seamless customer management process -
PresidentRecovery Solutions Capital Jun 2017 - Feb 2022Built a small business that generated profit by acquiring claim filing rights from liquidating hedge funds and mutual funds. Designed a comprehensive valuation model for accurately assessing claim filing rights. -
Associate Director, Head Of Client Service, Securities Class Action Services (Scas)Iss | Institutional Shareholder Services Jul 2014 - May 2017Rockville, Md, UsThroughout tenure at ISS, gained valuable experience in multiple business units: corporate governance and security litigation. Owned 500+ C-level client relationships. Grew the business by 33% in under three years while maintaining industry-high renewal rates (90% and above). -
Vice President, Head Of Securities Class Action Services (Scas) Operations & ResearchIss | Institutional Shareholder Services Apr 2011 - Jul 2014Rockville, Md, UsOversaw an international organization with 32 people who managed claim filings and recoveries, bringing in hundreds of millions of dollars in revenue for clients. Increased operational efficiency and client service delivery by launching a web-based, internal workflow platform and external reporting platform to 500 clients. More than doubled the team’s head count in three years to keep pace with rising demand.
-
Vice President, Head Of Control & Audit ServicesIss | Institutional Shareholder Services Jun 2010 - Apr 2011Rockville, Md, UsEstablished a nimble, start-up team that identified and addressed data discrepancies while creating and supporting KPIs. Served as the escalation point for large, high-impact, time-sensitive projects.
-
Technical Lead, Voting BusinessIss | Institutional Shareholder Services Jan 2010 - Jun 2010Rockville, Md, UsServed as the escalation point for a multitude of complex issues relating to the new ProxyExchange platform. Spent countless hours working with internal and external parties to troubleshoot issues others were not able to resolve.
-
Business Lead, Proxyexchange Business TeamIss | Institutional Shareholder Services Jun 2009 - Jan 2010Rockville, Md, UsServed as a lead within the team that developed ISS’s new web-based portal, ProxyExchange.
-
Head Of Custodian OperationsIss | Institutional Shareholder Services Jan 2008 - Jun 2009Rockville, Md, UsLed a 30-person team distributed across Maryland, Oklahoma, and the Philippines. The team managed control and audits of the data and processes, special projects, relationships with clients and custodian banks, and data entry. Oversaw the vote disclosure project.
-
Manager, Custodian OperationsIss | Institutional Shareholder Services Jan 2006 - Jan 2008Rockville, Md, UsManaged two teams (one in Maryland, one in the Philippines) with 12 total direct reports who supported custodian banks by setting up accounts and performing quality checks.
-
Data Manager, Account ReconciliationIss | Institutional Shareholder Services Feb 2005 - Jan 2006Rockville, Md, UsCo-created a new team to consolidate tasks from 60+ individuals into a centralized group.
-
Account ManagerIss | Institutional Shareholder Services Jan 2003 - Feb 2005Rockville, Md, UsAssumed responsibility for a small account base, then grew from three to 25+ accounts in just two years.
Andy Cottrell Education Details
-
James Madison UniversityMarketing Information Systems -
James Madison UniversityMinor In History
Frequently Asked Questions about Andy Cottrell
What company does Andy Cottrell work for?
Andy Cottrell works for Kastle Systems
What is Andy Cottrell's role at the current company?
Andy Cottrell's current role is Accomplished Leader in Customer Success ✯ Growing Revenue, Retention, Renewal, & Loyalty ✯ Successful Team Builder, Mentor, & Entrepreneur.
What schools did Andy Cottrell attend?
Andy Cottrell attended James Madison University, James Madison University.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial