Director, Customer Services
Current
Apr 2024 - Present
AeroLeads people directory · profile
Andy Cottrell Email & Phone Number
Accomplished Leader in Customer Success ✯ Growing Revenue, Retention, Renewal, & Loyalty ✯ Successful Team Builder, Mentor, & Entrepreneur
at
Kastle Systems
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Accomplished Leader in Customer Success ✯ Growing Revenue, Retention, Renewal, & Loyalty ✯ Successful Team Builder, Mentor, & Entrepreneur
Location
Alexandria, Virginia, United States
Who is Andy Cottrell? Overview
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Quick answer
Andy Cottrell is listed as Accomplished Leader in Customer Success ✯ Growing Revenue, Retention, Renewal, & Loyalty ✯ Successful Team Builder, Mentor, & Entrepreneur at Kastle Systems, based in Alexandria, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Andy Cottrell.
Andy Cottrell previously worked as Director, Customer Services at Kastle Systems and Open To Work | Target: Position in Customer Success at --. Andy Cottrell holds Bachelor Of Business Administration - Bba, Marketing Information Systems from James Madison University.
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Kastle Systems
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Profile bio
About Andy Cottrell
Customer success is our success: when we invest in customer experience, we cause a cascade reaction that leads to measurable improvements in loyalty, retention, revenue—and more. As a thought leader in this space, I advocate for smart programs and high-ROI investments that make it easy for our customers to continue saying “yes” to our solutions. I am committed to building new relationships while maintaining strong connections with our most loyal customers.Throughout my career, I have delivered exceptional business outcomes while navigating constant change due to growth, restructures, mergers, acquisitions, and other transitions. I excel at quickly building expertise, mastering the business, and launching action plans that enable our success in these “sink or swim” scenarios. I challenge myself to be better tomorrow than I am today.If customers are the heart of the business, then employees are the lifeblood. My goal is to build strong, autonomous teams that work as well with me as they do without me. I achieve this by retaining our most valuable talent, empowering them to learn and grow, and building a strong pipeline of future leaders who share my commitment to customer success.
Current workplace
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14 roles
Andy Cottrell work experience
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Open To Work | Target: Position In Customer Success
--
Actively pursuing a position in a growing, customer-facing organization, including customer success, customer experience, or similar functions.
Nov 2023 - Apr 2024
Senior Director, Customer Success And Customer Services
Oversaw three core customer functions—new client onboarding, account management, and 24x7x365 customer support—with 60+ total staff at six offices. Led the customer function through a merger, two system integrations, and a major reorganization that impacted virtually every employee and customer. Key achievements:⇨ During SemaConnect’s acquisition by Blink.
Feb 2022 - Oct 2023
Client Relationship Manager
Invited by primary investors of Recovery Solutions Capital to join the law firm to build and manage a global prospect list from the ground up.. Represented the firm as a strategic client representative and ensured high-quality service delivery. Key achievements:⇨ Led rebuild of the firm’s client-facing platform (SecuritiesTracker), a strategic technology.
Aug 2018 - Feb 2022
President
Built a small business that generated profit by acquiring claim filing rights from liquidating hedge funds and mutual funds. Designed a comprehensive valuation model for accurately assessing claim filing rights.
Jun 2017 - Feb 2022
Associate Director, Head Of Client Service, Securities Class Action Services (Scas)
Throughout tenure at ISS, gained valuable experience in multiple business units: corporate governance and security litigation. Owned 500+ C-level client relationships. Grew the business by 33% in under three years while maintaining industry-high renewal rates (90% and above).
Jul 2014 - May 2017
Vice President, Head Of Securities Class Action Services (Scas) Operations & Research
Oversaw an international organization with 32 people who managed claim filings and recoveries, bringing in hundreds of millions of dollars in revenue for clients. Increased operational efficiency and client service delivery by launching a web-based, internal workflow platform and external reporting platform to 500 clients. More than doubled the team’s head.
Apr 2011 - Jul 2014
Vice President, Head Of Control & Audit Services
Established a nimble, start-up team that identified and addressed data discrepancies while creating and supporting KPIs. Served as the escalation point for large, high-impact, time-sensitive projects.
Jun 2010 - Apr 2011
Technical Lead, Voting Business
Served as the escalation point for a multitude of complex issues relating to the new ProxyExchange platform. Spent countless hours working with internal and external parties to troubleshoot issues others were not able to resolve.
Jan 2010 - Jun 2010
Business Lead, Proxyexchange Business Team
Served as a lead within the team that developed ISS’s new web-based portal, ProxyExchange.
Jun 2009 - Jan 2010
Head Of Custodian Operations
Led a 30-person team distributed across Maryland, Oklahoma, and the Philippines. The team managed control and audits of the data and processes, special projects, relationships with clients and custodian banks, and data entry. Oversaw the vote disclosure project.
Jan 2008 - Jun 2009
Manager, Custodian Operations
Managed two teams (one in Maryland, one in the Philippines) with 12 total direct reports who supported custodian banks by setting up accounts and performing quality checks.
Jan 2006 - Jan 2008
Data Manager, Account Reconciliation
Co-created a new team to consolidate tasks from 60+ individuals into a centralized group.
Feb 2005 - Jan 2006
Account Manager
Assumed responsibility for a small account base, then grew from three to 25+ accounts in just two years.
Jan 2003 - Feb 2005
2 education records
Andy Cottrell education
Bachelor Of Business Administration - Bba, Marketing Information Systems
James Madison University
Bachelor Of Business Administration - Bba, Finance, Minor In History
James Madison University
FAQ
Frequently asked questions about Andy Cottrell
Quick answers generated from the profile data available on this page.
What company does Andy Cottrell work for?
Andy Cottrell works for Kastle Systems.
What is Andy Cottrell's role at Kastle Systems?
Andy Cottrell is listed as Accomplished Leader in Customer Success ✯ Growing Revenue, Retention, Renewal, & Loyalty ✯ Successful Team Builder, Mentor, & Entrepreneur at Kastle Systems.
Where is Andy Cottrell based?
Andy Cottrell is based in Alexandria, Virginia, United States while working with Kastle Systems.
What companies has Andy Cottrell worked for?
Andy Cottrell has worked for Kastle Systems, --, Blink Charging, Kessler Topaz Meltzer & Check, Llp, and Recovery Solutions Capital.
How can I contact Andy Cottrell?
You can use AeroLeads to view verified contact signals for Andy Cottrell at Kastle Systems, including work email, phone, and LinkedIn data when available.
What schools did Andy Cottrell attend?
Andy Cottrell holds Bachelor Of Business Administration - Bba, Marketing Information Systems from James Madison University.
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