Andy Cremer Email & Phone Number

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

- Evaluated liability claims by gathering and analyzing all claim related materials: estimates,recorded statements, police reports and policy documents in order to handle claims in a timelymanner while controlling costs.- Developed strategies for claim settlement by reviewing all claim related data as well as the timeand expense of different settlement options in order to settle the claim promptly while minimizingthe cost.- Effectively communicated with all parties involved in order to mitigate conflicts during difficult andemotional situations for those involved.- Aggressively negotiated settlements on injury claims with claimant attorneys using traditionaltechniques to settle 90% of injury claims within my original authority.

- Operated a satellite rental office and grew the average fleet size from 30 cars to 45 cars over a 6month period.- Compiled customized billing reports for body shop and service rentals and worked open accountreceivables to assure prompt payment on outstanding invoices.- Analyzed monthly profit and loss reports in order to find opportunities to continue growth andprofitability of the rental office.- Met and exceeded customer expectations by providing prompt service; maintained high customerservice scores.

- Managed a four person team at the Clearwater South branch; oversaw the growth of the branchfrom $8.0 million to $8.8 million in outstanding loans while maintaining low loan delinquency.- Maintained relationships with current retail accounts while developing new avenues for growth inreal estate, personal and retail loan volume.- Trained, developed, and motivated staff during difficult times for AIG and the mortgage industry.