Andy D. Email & Phone Number

Chicago, IL, US

Remote

• I helped pilot a voice-controlled AI program designed to help patients better navigate their healthcare coverage. Concurrently, I lead the design on several product teams that developed internal apps throughout CVS and.
• Built strong partnerships with our specialty partners to deliver user-focused solutions that replaced spreadsheets with GUI’s and eliminated human error and redundancies in our colleague’s workflow.
• Interviewed and tested with our customer service reps to implement design changes that lead to a reduction of 5-20 min of call time with patients. The product was demoed to the CEO of CVS Health to show the potential.
• Mentored junior designers on projects to help them build prototypes, write and lead usability tests, and present design updates to our business partners.

Chicago, Illinois, United States

• I lead the design effort to rebuild the Cart and Checkout experience across all platforms to lower customer bounce rates and increase user presence on our apps. I also assisted in building our new design library and.
• Partnered with Researchers, Project Managers, and Engineers to rebuild the Cart and Checkout experience. We created a simple, responsive design that produced an increase of purchase completions by 30% in the first.
• In parallel with updating the cart design across our iOS and Android apps, I also lead the effort to rebuild the product pages from scratch. I produced designs that highlighted problem areas and presented solutions to.
• Conducted field observations at Grainger stores by meeting with customers. Visited distribution centers to collect feedback from colleagues regarding the website and apps.

Chicago, IL

• As design lead for Jellyfish, I had the responsibility of setting the creative direction for our new animation tool that heavily focused on collaboration. I conducted research and users tests to improve the app and.
• Observed the workflow of artists, animators, writers, and developers to produce an interface that met user’s unique needs. Implemented safeguards to prevent work from being overwritten or deleted.
• Lead training sessions every two weeks by giving our users tasks to perform and recording their responses. Collected feedback and requests for features that were then prioritized by level of need.
• In the first month, an interface was designed and built for users to build basic animations. Six months later, we successfully transitioned our animators away from Adobe Flash to animating entirely in Jellyfish.

• I developed creative from ideation to completion for websites, toy packaging, and product pitches. I collaborated with creative directors, developers, copy writers, and account managers to deliver final designs within.
• Generated a product pitch around Craftsman’s riding mowers that included mood boards, mobile app mockups, and a live demo. Worked with the creative team to assemble the creative in 2 weeks. The pitch was picked by.
• Created eye-catching toy packaging for the Trolls movie while working within DreamWorks guidelines. Ensured final delivery of files so toys can be shipped worldwide in time for the premiere of the movie.
• Brought on board to reassess a site design that was struggling to satisfy the client. Did an assessment of the current design, highlighted problem areas, and redesigned the main pages which then received Kenmore’s.

Schaumburg, IL

• Working directly with the creative director, we designed the next-gen product suite of mobile apps and TV interfaces. I also participated in monthly think tank sessions focused on developing new ideas and innovation.
• Established and implemented the Guide’s design personality and ensured unity across all platforms. Delivered designs that were adaptive and responsive to any device it was on; from small phone screens to large TV.
• Worked with UX architects, researchers, and developers to build proof of concepts that our sales team showed off at tech expos, like CES. Together, we developed ideas around device syncing, voice search, and.
• Took part in blue sky think tank sessions with our team. Filed dozens of innovation patents with accompanying designs that won me a ‘Top Filing’ award.

Arlington Heights, IL

• As a graphic designer, I created visually compelling and effective campaigns that aligned with our team’s objectives and client requirements. I worked on multiple marketing campaigns, websites, emails, and interactive.
• Studied the client's brand, target audience, and goals. Conceptualized and created visuals, including newspaper ads, billboards, food packaging, emails, and social media campaigns. Prepared and presented creative.
• Worked with account managers and copy writers to create a marketing campaign to sell high-end condos in the city’s South Loop. I designed billboards, window posters, bus wraps, emails, and landing pages resulting in.
• Collaborated with cross-functional teams, including animators and developers, to bring a new interactive experience to the Chicago Auto Show. We incorporated touchscreen glass into Mazda’s flagship cars to increase.

Lake Buena Vista, FL

• Operating state-of-the-art ride systems.
• Performing entertaining spiels while safely loading and unloading guests from ride vehicles.
• Further developing skills such as relationship building, problem solving, leadership, and communication.

Bachelor Of Fine Arts (B.F.A.), Web Design & Interactive Media

Bachelor Of Applied Science (B.A.Sc.), Graphic Design