Andy De Leon Email & Phone Number

Orlando, Florida, United States

•Successfully resolved an average of 50 client inquiries per day throughphone, email, and live chat, resulting in a 95% customer satisfaction rating.•Collaborated with cross-functional teams to identify and resolve technicalissues, reducing average resolution time by 20%.•Troubleshooted and guided clients on various ADP software to achieve alearning opportunity for the client.•Trained and mentored a team of 5 junior support specialists, improving theirtechnical and customer service skills.

Orlando, Florida, United States

• Audited calls to enhance overall customer satisfaction and feedback.• Implemented individual agent training and coaching initiatives to reduce discrepancies.• Assisted in testing new processes and software changes to report any bugs or fixes.• Call customers to retain their experience and tailor to whatever needs they may further have.

Orlando, Florida, United States

Diligently executed package verification procedures to ensure accuracy andcompleteness of guest documentation, demonstrating a meticulous approach todetail.•Collaborated with cross-functional teams, including front desk staff andhousekeeping, to facilitate seamless communication and resolve discrepanciesin package contents, contributing to the efficient operation of guestservices.•Provided exceptional customer service by assisting guests with inquiries,reservations, and addressing concerns to ensure a positive and memorablevacation experience.•Actively engaged with clients to understand their preferences and needs,tailoring recommendations for vacation packages, upgrades, and amenities toenhance their overall satisfaction and loyalty.

Industrial And Product Design

UX / UI Design

Certification, Audio Engineering

Education record