Provide support for enterprise applications, hardware and connectivity. Under minimal supervision and guidance, provides technical knowledge and customer care coaching to employees. The core responsibility of the position is to assist customer-facing technical services support, organization support and/or vendors to resolve complex problems. A significant portion of each day was spent communicating with customers via chat or e-mail.

Assisted and trained new customers while supported existing ones in a fast-paced and challenging work environment with scanners and software applications. The core responsibilities of the position are to assist customer-facing technical services support. A significant portion of each day was spent communicating with customers via phone, e-mail or chat.