Operations Manager
CurrentPrimarily the first 2 years were about restructuring and reshaping the business, in terms of people, process, governance and service. This is ongoing, but great progress has been made.Beyond that my role is very diverse and incorporates the management of 30 staff in departments across Sales and Marketing, Project and Account Management, Training, Software Development and Testing, Accounts & Admin and a call centre.In addition I manage all of the HR function, legal & contractual issues, accounts & payroll and general day to day running of the business and its customer base.