Transitioned to Product Lead role in new One World GTM business created to offer B2B SaaS global trade management solutions across supply chains (continuous service - Uniserve Group business).Built new Product team from scratch. Recruited and led a diverse team of 9 Product Managers/Owners as well as Principal Product Designer. Additionally conducted cultural-fit interviews across Engineering and Customer Success functions as the business scaled.Collaborated with key stakeholders to establish the Product strategy, OKRs, and validated roadmaps across multiple offerings.Worked with cross-functional teams of both in-house and external engineers/designers on delivery of new low-code Service Management Platform, configured the initial One World GTM Move service offering and launched with first enterprise customer.Successfully coordinated and managed trials with multiple data providers to evaluate and select the optimal shipping container tracking data supplier for enhanced supply chain insights.Represented One World GTM externally, speaking at our launch event and attending job fairs such as Silicon Milkroundabout

Acted as Product Owner for One World B2B SaaS platform. Defined roadmap and managed backlog. Created and delivered product demonstrations, training, supported new enterprise customer implementation projects and on-boarding new users. Contributed content towards freight and technology tenders.Leveraged BI tool Domo to create impactful customer-facing dashboards and reports, utilising the data captured in One World, adding value in areas such as supply chain visibility, demand forecasting, resource and asset allocation, compliance and vendor scoring. Enabled customers and Group businesses to make better decisions and in many instances significantly reducing costs.Managed the recruitment, development and coaching of 3 Product Owners/Business Analysts within the digital transformation team to ensure the right level of capability, skills and engagement to meet objectives.Successfully introduced Kanban agile methodology and streamlined project management utilising Azure DevOpsConducted proof-of-concept trials with various potential suppliers for physical tracking devices, assessing their suitability for asset tracking and integration with the SaaS platform. Investment made with two partner/suppliers following analysis and recommendation.

Led “as is” discovery engagements to model and review existing processes across more than 10 Group businesses; comprehensively mapping business processes utilising Business Process Model and Notation (BPMN). Identified priority improvement areas and presented solution options to Group business leaders with numerous initiatives funded including improvements to in-house systems and implementation of new operating software.Awarded the British Citizen Award Medal of Honour (BCAs - October 2020) in recognition of contribution as Project Lead on professional services engagement with Department of Health and Social Care (DHSC). Responsible for MPO Management work stream; capturing and maintaining procurement and fulfilment data, ultimately enabling tracking of 33.4B items of PPE, ventilators and test kits from 300+ vendors globally to the UK during the COVID-19 pandemic response.Created no-code solutions for calculating sales invoices and cost accruals for a range of international freight-related charges (quay rent, demurrage, off-quay container storage, haulage, etc.) Massively reduced the administration time, improved accuracy and reduced queries; used to calculate and provide evidence for invoices totalling £100M+ in salesLead Business Analyst on multi-site implementations of new Warehouse Management System (WMS) and Transport Management System (TMS)Managed the recruitment, development and coaching of 2 Product Owners/Business Analysts within the digital transformation team to ensure the right level of capability, skills and engagement to meet objectives.Established document standards/framework and provided guidance to Group businesses on the production of Standard Operating Procedures to support service delivery and Authorised Economic Operator (AEO) status

Contract role reporting to the Case Controller on a large/complex international fraud case; responsible for obtaining and analysing banking and other financial data to establish and evidence fund flows, as well as to identify new lines of enquiry.

Reporting to the National Risk Manager; led a team of nine Quality Assurance Officers (QAOs) responsible for monitoring of first-line operations across up to 60 local area offices, investigating potential quality/conduct/financial crime issues and providing assurance business operations compliant with regulatory requirements and company policies.Managed the recruitment, development and coaching of QAOs to ensure the right level of capability, skills and engagement to meet objectivesCo-ordinated internal investigations into allegations of fraud and/or misconduct against staff including breaches of GDPR, PCI DSS, irresponsible lending and contributory negligence. Ensured all investigations conducted thoroughly/fairly and reports completed to the required standard; presenting objective findings and evidence-based recommendations.Ensured all fraud investigations conducted in line with Police and Criminal Evidence Act (PACE) guidelines in order to maximise prospects of conviction and recovery of investigation costs/fraud deficit. Since 2015 acted as Private Prosecution Champion/SME developing a successful relationship with legal partners to successfully bring fraud cases to court without Police/CPS referral. Attended Court as the Company representative and expert witness.Reviewed investigations to ensure appropriate action taken to identify and minimise any potential customer detriment and achieve fair customer outcomes (inc. redress where appropriate)Collaborated with colleague Quality Assurance Manager to develop and implement method to drive and demonstrate consistency nationally across the QAO workforceImplemented a risk-based approach to assurance/oversight activities in order to effectively manage resourcesDesigned and delivered training to first-line management on completion of investigations/staff investigation reports and to new QAM/QAO recruits on completion of fraud case files

Senior Manager role reporting to the National Risk Manager; led a team of five Field Risk Investigators (FRIs) responsible for detecting, deterring and disrupting financial crime activity and promoting best practice amongst first-line colleaguesImplemented a risk-based approach to pro-active deterrent work in order to effectively manage resources within budget; analysing data trends to identifying high risk first-line activity and potential fraud for follow-upOversaw the handling and resolution of 335 service complaints to support backlogged central Complaints dept.

Manager role reporting to the Divisional Risk Manager; led a team of twelve Area Risk Managers (ARMs) to detect and deter fraudulent activity against the organisation and to ensure compliance with Anti Money Laundering legislation. Liaised closely with first-line colleagues to promote financial crime awareness and reduction strategies.Co-ordinated “Income Verification” visits to ensure first-line colleagues seeking documentary evidence of customer income following change of processOversaw the handling and resolution of 845 service complaints to support backlogged central Complaints dept.Selected for special project team touring UK locations rolling out “Multi Account Project” - initiative to combine loan accounts from two Provident Financial brands and ensure each customer was assessed for affordability and possible requirement of forbearance. Coordinated enhanced due diligence visits to 585 affected customers in South East.Completed two “Systems and Control Reviews” identifying failings in first-line controls and making recommendations following two large (out of appetite) fraud events. Review reports read at Board level.Ensured each new colleague joining the Field Operations (customer-facing) team received a Risk induction session

Manager role reporting to the Divisional Risk Manager; led a team of Area Risk Managers (ARMs) responsible for detecting, deterring and disrupting financial crime activity and promoting best practice amongst first-line colleagues

Investigator and Team Lead role reporting to the Senior Risk Manager. Responsible for detecting, deterring and disrupting financial crime activity and promoting best practice amongst first-line colleagues

Investigator role reporting to the Senior Risk Manager. Responsible for detecting, deterring and disrupting financial crime activity and promoting best practice amongst first-line colleagues

First-line Manager role reporting to the Area Manager. Responsible for supporting activity of twelve self-employed Agents.