Andy Dolan Email & Phone Number

Alnwick, England, United Kingdom

Alnwick, Northumberland, United Kingdom

Cranlington

• A single point of contact serving the customer, sales and operations through the cross-functional execution of custom inquiries, with primary focus on relationship building and delivering a seamless customer.
• Work with interfacing functions to ensure timely and accurate processing of customer RFQ’s, new inquiries and revisions to… Show more A single point of contact serving the customer, sales and operations through the.
• Work with interfacing functions to ensure timely and accurate processing of customer RFQ’s, new inquiries and revisions to existing products, providing technical drawings, pricing, approval packets and supporting.
• Serve as the customer advocate during internal processes. Troubleshoot, escalate and resolve issues and risks that are jeopardizing commitments. Communicate action plans and resolution to the customer in a timely manner.
• Meet BioProduction business objectives around inquiry turn-around time, customer service level targets, and revenue goals, create and implement Tier I metrics and processes to identify when targets have not been met.
• Run a variety of reports using software such as Oracle and Sales Force.com, analyse data, write presentations, lead customer conference calls, WebEx and face to face meetings

Cramlington

• Project managing the introduction of new products including commercial and customer interaction, technical and practical aspects of liquid and BioProcess Container products and their manufacturing processes.
• Establish and optimise the process for transferring new products into… Show more Project managing the introduction of new products including commercial and customer interaction, technical and practical aspects of.
• Establish and optimise the process for transferring new products into production
• Analyse and mitigate risk to the business by co-ordinating new products and projects through the process to ensure customer requirements are accurately interpreted and capabilities are in place to meet those requirements
• Initiate bench top trials if required to consider specification ranges, filtration & pre-filtration requirements, packaging, and chemical compatibility.
• Co-ordinate new product introduction meetings including discussions with the Large Volume Liquid & BioProcess Container Supervisors concerning capacity and capability to meet implementation targets

Cramlington

• Establishing and maintaining custom liquid media and dry BioProcess Container projects while carefully adhering to cGMP and contract review as defined by ISO 9001:2008 as well as all other internal processes and.
• Liaising with the sales team and customers to establish new products, this includes analysing customer requirements and the companies capabilities and where appropriate suggesting alternative solutions to meet customer.
• Generating and checking liquid product… Show more Establishing and maintaining custom liquid media and dry BioProcess Container projects while carefully adhering to cGMP and contract review as defined by ISO 9001:2008.
• Generating and checking liquid product, raw material, BioProcess Containers and packaging specifications for accuracy and approving them as appropriate in the Master Control system.
• Checking the accuracy of Product Brief and Product Change Forms and the feasibility of new projects upon receipt.
• Design suitable BioProcess Containers’ to transport the media products in outer containers to the customer while ensuring the BioProcess Container outlets are compatible with the customer’s production system.

Team Vally

• Quality intake checks on incoming raw materials.
• Working alongside New Product Development during the initial raw material testing of the project
• Following SOP’s conforming to cGMP and all health and hygiene regulations.
• In factory checks of the fruit to see how it deteriorates.
• Completion of monthly procedure audits and training new staff in auditing.
• Liaise with suppliers and customers during visits as well as by phone and e-mail.

Team Vally

• Daily ATP swab sampling to check sterility of the high care areas and equipment.
• Working alongside New Product Development during the factory trial phase to ensure the quality and feasibility of the project.
• Ensuring all staff are following Quality Assurance and factory, hygiene and safety procedures and cGMP.
• To check the quality of the product throughout all stages of the manufacture.
• Shelf life testing gas analysis.
• Quality procedure and foreign body auditing and SOP… Show more