Terminal Product Manager, Delivery & Service Manager
Rabat, Morocco
Resident in Morocco, as Delivery & Service Manager, and Terminal Product Manager. Job description of Device & Service Manager: 1. Build and manage Huawei device after-sale service center (ASC) in Morocco; 2. Manage operator's requirements and service: customer relationship maintenance, new products customization and products after-sale quality monitoring, products accident dispose; 3. new products delivery; Job description of Product Manager: 1. Achieve sale and revenue targets; 2. Provide end to end telecom device solution to operator, new product evolution; 3. Customer relationship maintenance; Major Achievement: 1. Built the first Huawei ASC in Morocco, providing best after-sale service to operator's VIP users, and got great feedback from customers; 2. Finished yearly sale, revenue targets, and took key projects many times; 3. Held Huawei first new product launching event in Morocco; 4. KPI kept in A/B+ in the past 4 years;