Andy Drennan Email & Phone Number

Boston, Massachusetts, United States

Salem, Massachusetts, United States

• Managing events up to 1,300 participants and budgets up to $1.6 million dollars
• Act as primary liaison and team leader for nine internal and external cross-functional teams from proposal development through post-program billing
• Create a timeline for all parties involved to guarantee deadlines are met and nothing is missed
• Conduct client meetings to review progress of event

• Serving as the “face” of Maritz Travel – A Maritz Global Events Company, our goal is delivering exceptional event experiences.
• Responsibilities include managing/supporting client events by providing an extension of their onsite teams.
• Trained in all aspects of event execution, including executive handling, contract & supplier management, crisis management and billing reconciliation.

Greater St. Louis Area

• Book airline reservations for program attendees based on client specifications utilizing scripts/standard workflow process, applying the appropriate airline contracts, utilizing and/or managing block space, completing.
• Service attendee phone calls and utilize available resources to answer program-related questions.
• Communicate travel itineraries, fare rules/regulations, confirmation numbers, cancellation policies, code shares, upgrades, seating confirmation, and industry updates via phone, fax, and e-mail to participants to.

Greater St. Louis Area

• Providing customer support in busy call center environments for French Canadian clients dealing with product recalls.
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
• Listening attentively, solving problems creatively, and using tact and diplomacy to find common ground and achieve win-win outcomes.

St. Louis

• Became experienced with exceptional customer service.
• Work with a team to bring food and great service to groups of all sizes while also working independently.
• Manage time in high stress environments while keeping track of detailed orders.

Greater St. Louis Area

• Prepared and served coffee drinks at Kaldi's Coffee inside the supermarket.
• Various tasks included baking bread, baking & icing cookies, and organizing supplies for staff.
• Helped customers with any customer service needs.
• Chosen to represent Schnucks Supermarkets in TV commercials as a model employee.

Bachelor Of Arts (B.A.), French Studies

Tourism

• Completed course work in Tourism, Hotels & Restaurants. • Demonstrated willingness to take risks through enrollment in year long program.

Education record