Andy Elder Email & Phone Number

Manage the ICT Infrastructure and Information systems for an organisation with 40 users including home workers. Responsible for end user support and supplier relationship management.Project planned and managed new company ICT setup including:Information & Finance Systems purchase and deliveryInternal network infrastructure purchase and deliveryTelephony - Fixed and Mobile New Server & Desktop InfrastructureProject Planned & managed company IT relocation Including:Relocation and Installation of Telephony & Network InfrastructureRelocation of Security entry systemRelocation of all server, desktops and printers

Managed the ICT Infrastructure and Information systems for a multi- company organisation with 4 sites and 140 users located in Scotland and Northern Ireland. Responsible for a direct reporting staff of 3Established a multi site VPN with centralised backup & site specific disaster recoveryIntroduced cost savings across ICT function while improving Telephony and data services to all users.Implemented and maintained standards for software compliance and the protection of company data.Reduced costs of consumable purchasing and replacement and support of hardware assets.Reduced user down time due to ageing desktop computer failure by:Introducing standardised desktops and roaming profilesPre-emptive desktop maintenance schedulingPre-emptive printer maintenance schedulingPlanned and delivered ICT services to newly acquired retail shops including:Sourcing and installation of EPOS terminals and Pharmacy Management systems and internal networks.Installation of chip & pin terminalsProject Managed telephony installation

Main IT support for Microsoft 2000 Server network with 120 desktops located over 3 sites. Main contact for user and customer support on a range of computing issues. Identify and manage a variety of IT projects.Project managed Windows Server & Exchange 2003 Upgrade while minimising downtime; delivered under budget.