Andy Englund Email & Phone Number

• Responsibilities include:
• Development, implementation, and maintenance of custom applications, tools, and processes utilized by over 9000 endpoints, including system imaging automation, endpoint reporting, various user process automation.

• Responsibilities include:
• Development, implementation, and maintenance of custom applications, tools, and processes utilized by over 6500 endpoints, including system imaging automation, endpoint reporting, various user process automation.

• Responsibilities include:
• Desktop security for over 5000 endpoints, including the management of firewall, antivirus, application whitelisting, encryption, Windows security patches, and workstation policies.
• The development of hundreds of packaged applications for firmwide deployment via SCCM.
• Automation of the system imaging process, including device driver installation and firmware updates.
• The development of tools and automated processes to improve the end-user experience while standardizing the environment.
• Provide on-site assistance during firm acquisitions.

Walker, MI

• Provided technical assistance to internal staff of Charter Communications primarily for the Walker Call Center. In this role I was responsible for the desktop computer infrastructure, developing and maintaining various.
• Identifying and resolving technical issues in a timely manner.
• Process improvement, a few examples include developing automated processes such as a service that automatically turned on and off all computers in the call center, automated reporting for use with identifying computer.
• Deploying and configuring new computer hardware and upgrading existing hardware.
• Inventory management, including asset tagging new hardware, asset disposing of old hardware, and maintaining an up to date hardware inventory.
• Developing and maintaining SharePoint sites.

Technical support provided to Charter residential Internet subscribers. Responsibilities included identifying and resolving network problems in a timely manner, resolving disputes with irate customers, selling (or retaining) Charter services to customers who called in, and occasionally taking overflow calls for other departments, such as for the Sales.

Computer Science

Associate Of Science - As

Associate Of Arts - Aa

Associate Of Network Administration, Cis