Andy Englund Email & Phone Number

Responsibilities include:• Development, implementation, and maintenance of custom applications, tools, and processes utilized by over 9000 endpoints, including system imaging automation, endpoint reporting, various user process automation, automated troubleshooting tools, and various desktop environment automation.

Responsibilities include:• Development, implementation, and maintenance of custom applications, tools, and processes utilized by over 6500 endpoints, including system imaging automation, endpoint reporting, various user process automation, automated troubleshooting tools, and various desktop environment automation.

Responsibilities include:• Desktop security for over 5000 endpoints, including the management of firewall, antivirus, application whitelisting, encryption, Windows security patches, and workstation policies.• The development of hundreds of packaged applications for firmwide deployment via SCCM.• Automation of the system imaging process, including device driver installation and firmware updates.• The development of tools and automated processes to improve the end-user experience while standardizing the environment.• Provide on-site assistance during firm acquisitions.• Evaluation of new technologies for firm use, such as hardware and security products.• Advanced software and hardware troubleshooting, and once resolved creating corrective procedures for use with firmwide delivery.• Provide technical training to IT staff and end-users.

Walker, Mi

Provided technical assistance to internal staff of Charter Communications primarily for the Walker Call Center. In this role I was responsible for the desktop computer infrastructure, developing and maintaining various automated systems, automated reporting, the local SharePoint site, the local network, and some aspects of local servers, the phone system, outbound IVR, and HVAC within the Walker Call Center.Responsibilities include:• Identifying and resolving technical issues in a timely manner.• Process improvement, a few examples include developing automated processes such as a service that automatically turned on and off all computers in the call center, automated reporting for use with identifying computer issues, automated employee location and login activity reporting, automated reporting for department metrics, and automating an outbound IVR process responsible for generating up to 40000 calls per day.• Deploying and configuring new computer hardware and upgrading existing hardware.• Inventory management, including asset tagging new hardware, asset disposing of old hardware, and maintaining an up to date hardware inventory.• Developing and maintaining SharePoint sites.• Ensuring all computers were current with the latest Windows security patches.• Training staff on the use of various technologies.• Assisting with employee on-boarding and off-boarding, such as creating building access security badges, and provisioning various user accounts.• Assisting facilities with various tasks, such as working with contractors on projects, constructing and destructing office cubes/desks, mounting miscellaneous hardware to walls and ceilings, and capturing professional quality photos during events using Photoshop for post processing.Languages utilized in this role included VB.NET, ASP.NET, AutoIt, Batch, KiXtart, T-SQL, WQL, HTML, and JavaScript.

Technical support provided to Charter residential Internet subscribers. Responsibilities included identifying and resolving network problems in a timely manner, resolving disputes with irate customers, selling (or retaining) Charter services to customers who called in, and occasionally taking overflow calls for other departments, such as for the Sales, Retention, and Billing departments. Additional duties included “floor walking“, where a leadership role was taken.

Computer Science

Associate Of Science - As

Associate Of Arts - Aa

Associate Of Network Administration, Cis