WORK EXPERIENCE NOC Tech | Comcast Business Denver, CO | November 2022– Present• Monitor and maintain network infrastructure to ensure optimal performance and availability.• Proactively identify and troubleshoot network issues.• Generate reports and documentation for network performance analysis.• Collaborate with cross-functional teams to implement network improvements and upgrades.• Deliver timely resolution of customer inquiries and issuesBilling Service Representative | Save On SP Centennial, CO | November 2021– November 2022• Research billing issues through internal resources and with pharmacy representatives to ensure accurate billing and tertiary payments• Review and process payment request from pharmacies via phone and complete data entry into spreadsheets• Receive and complete tasks assigned by Member Services team for reviewing member/pharmacy originated billing issues• Review and process payment request from pharmacies via phone and complete data entry into spreadsheets• Approved to authorize any payments up to $8,000 without any supervisor’s inputSales Recruiter | Apex Systems Falls Church, VA | March 2021– May 2021• Utilize established, proven recruiting resources to attract qualified professionals interested in contract and contract-to-hire employment• Develop my own creative recruiting methods• Screen candidates to ensure their qualifications meet open positions• Conduct skills testing, office interviews, reference checks, and background investigations• Present job opportunities to qualified candidates and negotiate contract terms• Prepare candidates for the client interview process• Build professional relationships with consultants through lunch meetings and on-site visits• Network for new business opportunities and referralsCSR | PBGC - ZIMMERMAN ASSOCIATES, INC (Contractor) Alexandria, VA | December 2018 – December 2020• Support customers in tracking pension benefits by using multiple systems to search out pension plans and submit applications• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems• Protecting personal information by vetting out fraudulent activity• Submit terminations of pension benefits of deceased participants• Extensive experience in recording & entering confidential data using Oracle CRM and Microsoft Access• Check to ensure that appropriate changes were made to resolve customers' problemsCERTIFICATION• CompTIA A+ • CompTIA Security +