Andy Ewing Email & Phone Number

Abilene, Texas, United States

Huntsville, Alabama, US

Huntsville, Alabama, US

College Station, Texas, US

• Hired as COO and integrator of this custom software and digital innovation consulting firm to drive maturity and scale. Implemented revised firm-wide organizational structure including the installment of an expanded.
• Led business expansion to deliver over 130% revenue growth from multi-year client engagements.
• Optimized resource utilization & project financials through centralized data analytics.
• Fully transitioned from founder-based sales model to repeatable and systematic account-based method.
• Established a nearshore partnerships and revised delivery model to enable blended delivery teams reducing costs by 50%+.

College Station, Texas, US

College Station, Texas, US

• Appointed as interim CEO to this early-stage professional training services company to lead the revision of the company’s strategic direction and transition products and sales to deliver recurring high margin revenue.
• Established market focus resulting in sustainable revenue stream and 33% spend reduction in initial 6 months of engagement.
• Redesigned product and commercial strategies resulting in over 5,000 online subscribers in initial 12 months of engagement.

Austin, TX, US

• Appointed to stand up new capability and relationship-based approach to customers as company expanded to direct go-to-market model. Created analytics to enable visibility and continuous improvement, improved product.
• Cut working backlog 80% with 83% reduction in “time to resolution” with 136% increase in work volume.
• Consolidated three departments into one workflow yielding net first year spend reduction of $1M+.
• Increased productive customer-facing sales time by average 21% with 131% increase in work volume.
• Established best-in-class delivery functions contributing to $100M+ in corporate revenue growth.
• Led division through diligence and integration of two corporate acquisitions.

Austin, TX, US

• Appointed to build deep relationships and drive recurring revenue through over sixty strategic partnerships. Led development, optimization, and management of $130M channel business with focus on top line growth and.
• Renegotiated agreements with top strategic partners accounting for 85%+ of channel revenue resulting in ten-to-fifteen-year contracts and deep customer commitment.
• Delivered $40.3M in consolidated revenue growth across multiple product lines.
• Executed go-to-market strategies yielding 29% or 1,967 unit increase in instrument placements and 68% or $32M increase in high margin revenue.
• Closed and managed deployment of one-year agreement for $17M+ in high-margin consumable revenue.

Austin, TX, US

• Recruited to implement and scale a global model to deliver world-class customer experience. Managed and scaled organization across 11 offices in nine countries supporting $140M+ in corporate revenue. Identified and led.
• Increased consolidated service line revenue 91%, from $3.5M to over $6.7M.
• Led corporate culture program yielding $1.3M+ first year savings and 30%+ employee participation.
• Implemented partnership program leveraging third party service companies to deliver coverage in expansion countries opening India, S. Korea, Brazil, the Middle East, and Australia for sales.
• Established full-service entity in China expanding Asia Pacific business.
• Launched company’s first real-time program for capturing on-market product feedback to dedicated cross-functional action team resulting in acceleration of response and product improvements.

Recruited to this global developer and publisher of supply chain management software to design and implement a consolidated organizational structure for client advocacy, independent auditing, and superior service to improve customer satisfaction. Led multi-disciplined team of direct reports and department responsible for managing overall customer.

Round Rock, Texas, US

Hired by this legendary computer manufacturer to redesign and implement an IT-based organizational strategy/model to reduce expenses, increase scalability and enhance effectiveness of mission critical activities for 24 x 7 production environment driving vast majority of global output. Led direct reports and multiple resources providing operational.

Santa Barbara, CA 93105, US

Recruited to this provider of scalable technology and solutions for mobile and virtual network operators to design, develop and manage operations of a global product support organization, supporting customers/partners worldwide through multi-tier functional model and vendor relations. Hired, supervised and motivated regional support managers and.

Led redesign of production environment and mission critical organizations for this leading supplier of E-911 related support services. Ran network operations center and system administration organization. Managed and maintained production 9-1-1 hosted environments including 25 Tandem mainframe systems, 20 housed in unmanned facilities across the U.S.

Education record

Computer Science