Andy Ewing Email and Phone Number
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Andy Ewing personal email
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I apply best practices and deep subject matter expertise to strengthen productivity, competitive position, market leadership, and corporate performance. A key member of executive teams, I am recognized for driving transformational initiatives that impact both employees and customers by designing innovative analytical approaches to the key metrics of performance. In blending strategic thinking with business savvy, a passion for learning and natural leadership I deliver in key areas. Restructuring and Scaling Global Functions: Implemented assessment to optimize resource allocation resulting in double digit productivity employee increases. Scaled global team to manage huge volume of customer requests, supporting corporate revenue growth of hundreds of millions of dollars on significant installed base growth. Operational Analytics: Designed analytics to reduce global technical support time, resulting in double digit reduction in time-to- resolution, establishing dramatic reduction in sustainable average with vast majority resolved on initial contact. Strategic Planning and Implementation: Co-led assessment of key division from channel to direct model. Made recommendations leading to two corporate acquisitions, three platform launches, and restructuring of customer facing organizations into primary growth engine, delivering triple digit revenue increase into the nine figures. Customer Satisfaction Tracking and Monitoring: Implemented recurring program focused on customer dissatisfaction analysis and measurement of Net Promoter Score, producing findings associated to risk levels impacting customer loyalty, leading to positive NPS, as well as adjustments to pipeline and on-market products.Sales Operations: Designed and launched sales support team enabling double digit increase in productive sales time. Integrated sales support and order management teams driving hundreds of millions of dollars in global revenue and tens of thousands of orders processed.
Abilene Christian University
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Abilene Christian UniversityAbilene, Texas, United States -
Svp Global Distribution & OperationsDiscovery Life Sciences May 2023 - PresentHuntsville, Alabama, Us -
Senior Vice President OperationsDiscovery Life Sciences Feb 2022 - Jun 2023Huntsville, Alabama, Us
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Chief Operating OfficerFrogslayer Oct 2019 - Dec 2021College Station, Texas, UsHired as COO and integrator of this custom software and digital innovation consulting firm to drive maturity and scale. Implemented revised firm-wide organizational structure including the installment of an expanded executive leadership team and the build out of functional areas critical for growth. Oversaw the management of commercial operations, business development, tactical and strategic marketing, engineering, product strategy and design, delivery (PMO), and strategic accounts.• Led business expansion to deliver over 130% revenue growth from multi-year client engagements.• Optimized resource utilization & project financials through centralized data analytics.• Fully transitioned from founder-based sales model to repeatable and systematic account-based method.• Established a nearshore partnerships and revised delivery model to enable blended delivery teams reducing costs by 50%+. -
Principal ConsultantFrogslayer Aug 2019 - Sep 2019College Station, Texas, Us
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Senior Management ConsultantRrg Consulting Mar 2018 - Aug 2019College Station , Texas, UsAppointed as interim CEO to this early-stage professional training services company to lead the revision of the company’s strategic direction and transition products and sales to deliver recurring high margin revenue. • Established market focus resulting in sustainable revenue stream and 33% spend reduction in initial 6 months of engagement.• Redesigned product and commercial strategies resulting in over 5,000 online subscribers in initial 12 months of engagement. -
Vice President, Customer ExperienceLuminex Corporation 2013 - 2018Austin, Tx, UsAppointed to stand up new capability and relationship-based approach to customers as company expanded to direct go-to-market model. Created analytics to enable visibility and continuous improvement, improved product quality, and increased account retention. • Cut working backlog 80% with 83% reduction in “time to resolution” with 136% increase in work volume.• Consolidated three departments into one workflow yielding net first year spend reduction of $1M+.• Increased productive customer-facing sales time by average 21% with 131% increase in work volume.• Established best-in-class delivery functions contributing to $100M+ in corporate revenue growth. • Led division through diligence and integration of two corporate acquisitions. -
Vice President, Partner & OperationsLuminex Corporation 2010 - 2013Austin, Tx, UsAppointed to build deep relationships and drive recurring revenue through over sixty strategic partnerships. Led development, optimization, and management of $130M channel business with focus on top line growth and international expansion.• Renegotiated agreements with top strategic partners accounting for 85%+ of channel revenue resulting in ten-to-fifteen-year contracts and deep customer commitment.• Delivered $40.3M in consolidated revenue growth across multiple product lines.• Executed go-to-market strategies yielding 29% or 1,967 unit increase in instrument placements and 68% or $32M increase in high margin revenue.• Closed and managed deployment of one-year agreement for $17M+ in high-margin consumable revenue.
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Vice President, Technical OperationsLuminex Corporation 2005 - 2010Austin, Tx, UsRecruited to implement and scale a global model to deliver world-class customer experience. Managed and scaled organization across 11 offices in nine countries supporting $140M+ in corporate revenue. Identified and led global expansion through data-driven approaches to monitor and respond to dynamic business needs. • Increased consolidated service line revenue 91%, from $3.5M to over $6.7M.• Led corporate culture program yielding $1.3M+ first year savings and 30%+ employee participation.• Implemented partnership program leveraging third party service companies to deliver coverage in expansion countries opening India, S. Korea, Brazil, the Middle East, and Australia for sales.• Established full-service entity in China expanding Asia Pacific business.• Launched company’s first real-time program for capturing on-market product feedback to dedicated cross-functional action team resulting in acceleration of response and product improvements.
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Senior Director, Customer RelationsClearorbit Inc. 2003 - 2005Recruited to this global developer and publisher of supply chain management software to design and implement a consolidated organizational structure for client advocacy, independent auditing, and superior service to improve customer satisfaction. Led multi-disciplined team of direct reports and department responsible for managing overall customer experience. Also held profit and loss responsibility for maintenance revenue. Designed initiatives to provide visibility and early warnings on troubled accounts, leading to continuous improvement across the organization. Sourced and led implementation of Salesforce.com.
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Sr. Manager, Sustaining Application ServicesDell Inc. 2002 - 2003Round Rock, Texas, UsHired by this legendary computer manufacturer to redesign and implement an IT-based organizational strategy/model to reduce expenses, increase scalability and enhance effectiveness of mission critical activities for 24 x 7 production environment driving vast majority of global output. Led direct reports and multiple resources providing operational, strategic and application support in the Americas, Malaysia and Ireland. Implemented quality and production account management organizations, facilitating relationship management, integration of I/T standards and improving productivity. -
Director Of Global Support Services724 Solutions Software Inc. 1999 - 2002Santa Barbara, Ca 93105, UsRecruited to this provider of scalable technology and solutions for mobile and virtual network operators to design, develop and manage operations of a global product support organization, supporting customers/partners worldwide through multi-tier functional model and vendor relations. Hired, supervised and motivated regional support managers and organizations across Asia Pacific, EMEA, and the Americas. Provided all support for pre/post implementation for both on premise and managed services. Identified and implemented multiple productivity enhancements. -
Director Of OperationsScc Communications Inc. 1996 - 1999Led redesign of production environment and mission critical organizations for this leading supplier of E-911 related support services. Ran network operations center and system administration organization. Managed and maintained production 9-1-1 hosted environments including 25 Tandem mainframe systems, 20 housed in unmanned facilities across the U.S.
Andy Ewing Skills
Andy Ewing Education Details
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Abilene Christian University -
University Of Arkansas At Little RockComputer Science
Frequently Asked Questions about Andy Ewing
What company does Andy Ewing work for?
Andy Ewing works for Abilene Christian University
What is Andy Ewing's role at the current company?
Andy Ewing's current role is Executive | Channel Management & Operations.
What is Andy Ewing's email address?
Andy Ewing's email address is ae****@****orp.com
What is Andy Ewing's direct phone number?
Andy Ewing's direct phone number is +151238*****
What schools did Andy Ewing attend?
Andy Ewing attended Abilene Christian University, University Of Arkansas At Little Rock.
What skills is Andy Ewing known for?
Andy Ewing has skills like Management, Supply Chain Management, Quality Assurance, Business Development, Biotechnology, Lifesciences, Medical Devices, Process Improvement, Salesforce.com, Customer Service, Cross Functional Team Leadership, Technical Support.
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