Andy Franco Email & Phone Number

US

San Antonio, Texas, US

• I supported organizational goals by directing technical operations, maintaining systems, and assisting with help desk support. Directing technical processes, I ensured end-user needs were met by applying industry best.
• Rapidly entrusted with additional duties, expanding role to meet needs by offering T2, T3, and SysOps support.
• Spearheaded revitalization of security protocols, recognizing potential gaps, and building comprehensive solutions to prevent threats and attacks.
• Partnered to initiate all technical protocols and lead change for new website and help desk ticketing systems, developing and implementing protocols and creating training materials to transition responsibilities into a.

Killeen, TX, US

• Helping college students meet their learning goals, I offered one-on-one tutoring in computer science in math. Hired by the university, I helped build student comprehension by using easy-to-understand language that.
• Fulfilled additional clerical and administrative support tasks to assist overburdened Student Success and Persistence Department’s Academic Studio.
• Helped engage students in the learning environment, assisting with special projects, activities, and campus events.

Los Angeles, US

Enforcing corporate expectations, I headed restaurant operations including interviewing, hiring, and training of qualified staff. Promoting employee success, I directed all orientation and training for hourly employees while helping corporate decision-making by offering feedback on local performance. I communicated our results with the corporate teams by.

Associate Of Arts And Sciences - Aas, Information Security

Associate Of Arts And Sciences - Aas, Information Technology