Andy G.

Andy G. Email and Phone Number

Customer Success Leader - Public Sector @ Microsoft
redmond, washington, united states
Andy G.'s Location
Cheltenham, England, United Kingdom, United Kingdom
Andy G.'s Contact Details

Andy G. personal email

n/a
About Andy G.

Helping individuals and organisations to achieve more.Expertise• Team Leadership• Digital Transformation• Coaching and Mentoring• Agile with VFQ Practitioner• Prosci Change Practitioner• Service Management Expert (ITIL)• Business Relationship Management • Customer Experience• Strategic Planning & Execution

Andy G.'s Current Company Details
Microsoft

Microsoft

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Customer Success Leader - Public Sector
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Andy G. Work Experience Details
  • Microsoft
    Customer Success Leader - Public Sector
    Microsoft Sep 2022 - Present
    Cheltenham, England, United Kingdom
    View
  • Microsoft
    Principal Customer Success Account Manager
    Microsoft Jul 2020 - Sep 2022
    Cheltenham, England, United Kingdom
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  • Microsoft
    Senior Service Delivery Manager
    Microsoft Jun 2017 - Jul 2020
    Cheltenham, England, United Kingdom
    View
  • Ucas
    Head Of Technology Experience
    Ucas Nov 2013 - Jun 2017
    Cheltenham, United Kingdom
    The main purpose of this role was to lead the technology experience team, delivering a first class customer experience by mapping their end to end journey, developing a modern workplace and establishing a service management capability so internal and external services supported the outcomes customers were trying to achieve. It also managed the service delivery relationships with the UK’s Higher Education providers and was responsible for integrating UCAS services with third party software vendors applications, ensuring a seamless applicant experience.
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  • Centurylink Business For Enterprise
    Global Service Improvement Manager
    Centurylink Business For Enterprise Feb 2013 - Nov 2013
    Reading, United Kingdom
    Working with the Global Operations Senior Management team this position was responsible for measuring, reviewing, and trending the customer experience to identify and drive strategic people, process and technology improvements across the Global Operations Centre.
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  • Messagelabs Group Limited
    Head Of Service Management
    Messagelabs Group Limited Jul 2002 - Feb 2013
    Gloucester, United Kingdom
    The purpose of this role was to devise, implement and develop the customer experience and IT service management strategy helping customers achieve their goals. To lead, support, develop and motivate the regional customer service managers and teams to ensure national consistency with regards to service account management.
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Andy G. Skills

Team Leadership Performance Management Customer Service Management Strategic Planning Business Development Recruiting Strategy Budgets Managed Services Cloud Computing Service Delivery It Service Management Service Management Outsourcing Itil Saas Account Management Data Center Sla Change Management Leadership It Strategy Crm Business Process Improvement New Business Development Project Planning Customer Experience Business To Business Business Relationship Management

Andy G. Education Details

Frequently Asked Questions about Andy G.

What company does Andy G. work for?

Andy G. works for Microsoft

What is Andy G.'s role at the current company?

Andy G.'s current role is Customer Success Leader - Public Sector.

What is Andy G.'s email address?

Andy G.'s email address is a.****@****l.co.uk

What schools did Andy G. attend?

Andy G. attended Chartered Management Institute, University Of Gloucestershire, Cirencester College.

What skills is Andy G. known for?

Andy G. has skills like Team Leadership, Performance Management, Customer Service Management, Strategic Planning, Business Development, Recruiting, Strategy, Budgets, Managed Services, Cloud Computing, Service Delivery, It Service Management.

Who are Andy G.'s colleagues?

Andy G.'s colleagues are Hasan Mahmud, Alok A., Leon Wolf, Dawid Wróbel, Jeff Daniels, Suellen Costa Dos Santos, Maria Hantes.

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