• • Exceed goals through effective task prioritization and great work ethic• Conduct research into computer-based training products for creating in-house training materials• Provide training and support to approximately 1,000 staff and 5,000 external clients for the company• developed applications• Successfully developed, launched and maintained software application training programs • Create and maintain training videos• Develop applicable user documentation• Create test scenarios and test cases for PLASP's new Parent Web Portal and PLASP's Child Attendance App

• Trained and supported clients on enterprise software applications throughout the province of Ontario• Scheduled in-house, on-site and web-based training sessions for clients• Successfully developed, launched and maintained Web-based training videos• Effectively developed curriculum and instructional materials for clients and staff based on client requirements• Performed gap analysis and documented business requirements for new-generation software products• Collaborated with Technical Team to design and develop software products and associated documentation• Supplied feedback to both Development and Quality Assurance departments to ensure the success of changes made to the software

• Established on-site and web-based training and support of enterprise software for over 100 clients across North America• Led Training team in successfully developing curriculum, instructional materials, and delivery methods for clients and in-house staff• Engaged with the Project Management team to ensure effective implementation of software enhancements and delivery of training for clients• Conducted training, support, and certification of over 75 employees• Effectively developed curriculum and instructional materials for clients and staff based on client requirements