With ADP, I delivered value to the organization with the overall management of client accounts, including retention strategies and generating new business. I partnered with clients’ decision makers and senior executives to meet the needs of the business with an extensive knowledge of services ADP has to offer. Drawing on my experiences in a team environment, I worked to coordinate multiple service teams to address the needs of clients, which resulted in continuous improvements in NPS scores. The following are some highlights of the value I brought to the company:• With strategic planning and collaborative partnerships, I secured the retention of two key clients for $7.5 million.• Successfully led the conversion of clients from ADP detractors to promoters, therefore reducing the risk of $10 million in revenue.• I have been recognized by senior leadership as representative of the client success team in BPI workshop sponsored by the president of the company.

In this role, I created and launched several client success plans that focused on client retention and customer loyalty that propelled client relations forward. While serving as the lead project controller, I implemented a utility analysis reporting procedure that served to increase customer loyalty. My focus on upselling, new client referrals, and product enhancements were implemented to meet the company’s diverse client needs.A few key achievements in this tenure include:• Track record of energizing business relationships with C-level executives to augment entire company portfolio, including an increase in net operating income (NOI) by $3.3 million, client property value by $500 million, and annual contract volume (ACV by $500K.• Secured a $1 million deal through coordinating efforts between product managers and staff that lead to improvements in strategies for customer acquisitions.• Served as primary point of contact for company’s largest key accounts, requiring a keen focus and attention to detail.

In my position as Utility Services Supervisor, I was able to use hands-on experienced I gained from One Point. I managed thousands of pre-foreclosure and real estate owned assets, and aligned utility services for these properties. While building a global staff of 20 employees, I managed the daily workflow with the organization’s goals in order to lead my team to meet the needs of the clients and the company. A few key achievements in this role include:• Lead the transition of team from India to Manila.• Restructured bill payment procedures which resulted in decreasing company costs by 50%, turnaround times by 60% for 800 utility providers monthly.