Expert communicator with 18 years of experience managing communication projects driving growth and customer retention. Designed and deployed countrywide plans including eLearning, articles, and websites to promote brand awareness and system understanding to a wide variety of internal and external audiences.From May 2021 to September 2023, I was a Communications Consultant at Farmers Insurance. I was responsible for managing the Foremost Signature brand, driving expansion through creating marketing materials and communications for internal and external audiences. • Designed and executed communication and training projects for countrywide product and system launches. • Wrote and distributed over 400 marketing flyers, bulletins, alerts, video scripts, and job aids. • Managed vendor relationship for launch, redesign, and daily administration of Producer News website. • Developed and deployed emergency communication procedures for catastrophic events and system outages.From May 2005 to May 2021 I was an eMarketing Consultant, a Communication Specialist, and an Implementation & Execution Specialist with MetLife. I used excellent communication and teamwork skills to train internal associates and external agents, manage online content, and create bulletins, newsletters, and eLearning modules. • Rebranded and relaunched over 70 agent websites to ensure compliance and drive growth. • Produced and narrated 100s of eLearning modules for internal and external audiences to drive increased sales and customer retention. • Created and deployed marketing, system, and product bulletins and newsletters. • Managed content for internal and external websites.PROFESSIONAL SKILLS• Excellent written and oral communication skills, with a focus on delivering difficult and complex information in a clear, concise, and positive manner. • Mastery of Microsoft Office (Word, Excel, PowerPoint).• Developed and narrated eLearning modules using multiple tools, including Brainshark.• Website content management, including WYSIWYG and HTML in WordPress.