• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules to over 300+ users. • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports• Senior Administrator providing training and support to two junior Administrators• Experience in creating, testing and deploying business solutions using change sets via Sandbox environments• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience• Creating training material and running user sessions based on business requirements • Aided in a company-wide migration from and SAP to JD Edwards Platform• Dedicated focal for core Salesforce Platform; Sales Cloud and Service Clouds• Coordinate with internal and external stakeholders to assist with escalation resolution• Well versed in SRUM/Agile methodologies • High knowledge of JIRA and Confluence

• Collect, collate and analyse data and processes to support process review and improvement• Created training materials based on business requirements • Aided in a company-wide migration from and SAP to JD Edwards Platform• Dedicated focal for the Resources East, West and Rio Teams• Coordinate with internal and external stakeholders to assist with escalation resolution• Driving invoice accuracy improvement and process improvement recommendations and implementation

• Supported the management of a complex Salesforce.com instance, supporting 70+ Users• Managed the Salesforce database for the team's regions and performed basic administration, de-duping and cleanup procedures• Cleansed duplicate data and defined dupe blocking parameters to maintain data integrity➢ Maintained and customised Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customisation to support vital business functionalities • Created training materials based on business requirements• Aided in a company wide migration from and old journal fulfillment system to Salesforce • Completed extensive Ringgold ID identifier assigning task to Salesforce accounts to provide clear picture of account information