Andy Gitzinger Email & Phone Number

Allen, Tx, Us

Dallas, Tx, Us

Managed multiple teams for the global implementation of numerous CAPEX and OPEX enablement projects while the technical and functional teams transitioned from the waterfall to Agile methodology. • As one of the first certified scrum masters within the ERP team, worked directly with various Agile coaches to assist with the adoption of the methodology. Worked with the coaches to create and deliver training to our onshore and offshore IT resources, and continually championed for the adoption of the methodology by actively educating and promoting the use of the Agile ceremonies and artifacts.• Working across various development teams to define and implement key technical initiatives like DevOps, improved user experience within the ERP system by user interface improvements and improved searching capacities through Elastic search, as well as improving our automated and performance testing procedures.• As a technical lead for our Zycus iAnalyze implementation, helped to design necessary data elements to pull spend analysis data and coordinated multiple development efforts to extract this data from numerous ERP systems within CBRE. • Led multiple conversion projects to on-board our South East Asia countries onto the Global Peoplesoft Finance instance which included loading our own language translations and building complex billing and PO BI publisher templates. • Managed and technical lead for upgrade project to image 9.2.31 and tools 8.57 and later piloted a selective adoption approach to implement specific new image features including the improved Lease Administration functionality added to the Fixed Assets module.• Managed and technical lead for the Global implementation of Trintech’s Cadency suite to increase the efficiency and effectiveness of the financial close, balance sheet reconciliation process, and transactional matching.

Dallas, Tx, Us

Dallas, Tx, Us

Manage the Global PeopleSoft Finance Production Support, covering North America, APAC and EMEA countries for a global commercial real estate services company. Supported Incident, Problem, and Change Management along with management of system enhancements through a structured requests and software development life cycle (SDLC) process.• Manage a team of 5 on-shore advisor level developers and 18-offshore developers, handling a volume of 1500 incidents and 200 enhancements per year. Modules supported include General Ledger, Project Costing, Accounts Receivable, Billing, Contracts, Procurement, Accounts Payable, Expenses, Project Time Reporting, Custom Brokerage Commission module, and Custom Labor Allocations module.• Rated Exceeds for 4 straight years and received CBRE Ambassador award in first year for effort to reduce open incidents and establishing processes and procedures. Reduced incident back log from 100 to 20. • Assisted with implementation/stabilization of product rollout to 7 APAC and 30 EMEA countries, stabilization for 2 rounds of PeopleSoft Feature Pack upgrades.• Created a custom alert program within the PeopleSoft system to proactively monitor for data issues, financial close issues, and performance issues. Solution has been rolled out to other instances throughout company. Continually searching for new improvements within the supported system and how to utilize more delivered functionality. • Expanded the use of Service Now to utilize the incident and request management, change management, release management, and features module (SDLC management). • Responsible for all Financial support activities related to the yearly disaster recovery exercise and internal and external SOX audits.

Irving, Texas, Us

Manage the corporate Oracle R12 Finance instance for a global manufacturer and aftermarket service provider of flow control systems.• Assisted with the upgrade to R12. Managed effort to stabilize the corporate instance of Oracle R12 after upgrade.• Provide functional and technical support for all Corporate Finance users for Oracle EBS R12 modules: general ledger, cash management, payables, receivables, fixed assets, and purchasing. • Lead implementations for Oracle EBS modules fixed assets, purchasing, and receivables• Established and enforced strict governing standards and AIM methodology for all configuration and development changes to the Oracle instance. Utilized the Quest STAT tool for all change requests and migrations.• Collaborate with Instance Managers supporting other ERP systems to enforce company standards and procedures.

Serve as the technical lead, subject matter expert, and lead developer in the support of the PeopleSoft Accounts Receivable and Billing module for all of FedEx Office with an average center invoice volume of $20 million per month for over 120,000 customers.• Coordinate, prioritize, and assess changes to the application with regard to system capabilities, available resources, level of effort, and impact to existing processes and other IT systems.• Research and analyze data and system issues to determine root-causes and provide courses of action for resolution.• Train and advocate how to fully utilize the delivered functionality within the application to the business owners, functional support team and end-users. Regularly provide “how-to” documentation for key areas.• Adhere to strict documentation standards and change management process for requirements gathering, design, development and testing in the support of modifications to the application code and system configurations.

Plano, Tx, Us

Managed the transition from a 3rd party hosted application to internal support resources and hardware. Provided leadership for and extensively involved in establishing hardware requirements, knowledge transfer sessions, fit-gap analysis on application capabilities and customizations, culminating in a successful upgrade to PeopleSoft 9.0, PeopleTools 8.49 and Oracle 10g.• Awarded prestigious FedEx Five Star award for leadership and management for the transition.• Selected and managed on-site consultants to assist with on-going development and interfaces to an internally designed and developed custom account manager system. • Created the overall implementation plan to include upgrade procedure; unit, integration, and user testing; and cut-over planning.• Tasked to build a team so that day-to-day support could be done internally. Interviewed and made hiring recommendations for another PeopleSoft developer and System Administrator.

Plano, Tx, Us

Extensively involved in the externally managed conversion from a custom legacy billing and accounts receivable system to PeopleSoft AR. Improved and developed numerous key processes within the module to better utilize delivered functionality and streamline the overall Over-to-Cash process. Improved and developed numerous key processes within the receivables module to better utilize delivered functionality and streamline the end-to-end order to cash process. Key areas improved: Billing Interface, Lockbox load, Payment Application, Statement Generation, EDI invoicing, Aging, and Journal Extract.• Key areas improved include: billing interface, lockbox interface, payment application and matching, statement generation, EDI invoicing, receivables aging, and journal extract to corporate ledger. • Troubleshot numerous post go-live data integrity, configuration, payment reconciliation, GL reconciliation, and process failure issues. • First of all FedEx operation companies to implement PeopleSoft AR and Billing.• Assisted with the requirements and design for an internally developed eBilling portal created exclusively for the Government Printing Office (GPO).

Plano, Tx, Us

Assisted with implementation of PeopleSoft eProcurement and led the cut-over for the financial downstream systems during the conversion from Lawson to PeopleSoft Financials. Required analysis on which systems interfaced with Lawson, the data required for the downstream system, and coordinated the application changes to interface with PeopleSoft.• Certified the eProcurement module on the multiple corporate and center computer images and validated the network connectivity down to the individual center workstation. • Tracked and resolved performance and functionality issues within the ePro module collected through help desk support and end-user interviews.• Transitioned a manual and out-dated EDI process to a fully automated solution without rewriting the existing EDI maps.

Round Rock, Texas, Us

Led the implementation of the PeopleSoft Expenses module 8.0 to over 8000 associates worldwide as well as numerous other technical and functional roles. Worked closely with key financial users during a reimplementation of many core PeopleSoft modules (AP, AR, GL, Projects, and Contracts) to incorporate best practices. Responsible for the design, development and documentation of the requirements, configuration and customizations of the Expense module and the integration with other PeopleSoft modules.• Led clients through numerous re-engineering processes and procedures to fully utilize functionality.• Designed and development key interfaces from American Express and American Airlines Airpass to load transactions into the Expense module. • Interacted daily with on-site PeopleSoft consultants and other PeopleSoft support personnel.• Went live on-time and within budget with minimal functional and technical go-live issues.• First member of team to become certified as a PeopleSoft developer on PeopleTools 8.4.

Round Rock, Texas, Us

Managed numerous projects from gathering requirements, development, and product selections to training and on-going maintenance incorporating a variety of methodologies. Acted as a liaison between financial clients and 3rd party vendors throughout the life-cycle of the project. Designed and developed applications for a variety of business needs to increase efficiency and to assist in key business processes.• Web application development in ASP, VB Script, Java Script, and SQL server.• Microsoft Outlook, Visual Basic and Visual Basic Application development.• Acted as the project manager for product selection of a new imaging vendor, prepared and presented all findings for a recommendation to the CIO.

Round Rock, Texas, Us

Selected by senior leaders in the company to participate in this intense self study and instructor led training to develop future business and technical leaders. Included a variety of training in application methodology, project management methodology, C Programming, SQL Programming, UNIX, Shell Programming, and Visual Basic. • Graduated with a GPA of 94.71, the highest in the class.• Presented team project, as culmination of program beginning with an initiation workshop to present the developed solution to leadership.

Round Rock, Texas, Us

Provided a variety of customer services through telephone support, emails, computer access, and personal contacts. Required a broad technical knowledge of multiple systems and accounts within Perot Systems

Arlington, Virginia, Us

Managed the installation, operation, and maintenance of a tactical telecommunication unit to provide continuous voice and high speed data communications. Directly supervised 4 non-commissioned officers and responsible for the training, welfare, and safety of 52 soldiers and equipment worth in excess of $13 million. • Consistently rated in top 5% on performance review, comments included: “solid reputation as one of the battalion’s best officers.”• Managed the platoon’s testing of commercial communication systems to increase data flow in a tactical environment. Systems used included CISCO routers, ATM switches, and High Capacity Trunk Radios.• Awarded the Army Commendation Medal.

Arlington, Virginia, Us

Advised the Battalion Commander on the capabilities, limitations, and deployment for all tactical and non-tactical communications equipment. Acted as liaison to government contractors on the development and testing of a tactical internet in support of Task Force XXI, a project to digitalize an Army division by utilizing commercial communication hardware.• Pioneered the development of Army’s communications architecture and equipment.• Awarded the Army Achievement Medal, and unit recognized with Army Superior Unit Award for exceptional performance throughout the Task Force XXI experiment.

Bs, Electrical Engineering

Education record