Micro business who design, manufacture & supply telescopic water-fed window cleaning equipment worldwide. • Managed the International Sales & Customer Service team and oversaw all enquiries, orders, problems/issues.• Promoted the brand & products across multiple social media and marketing platforms.• Account Manager for multiple international distributors.• Developed & maintained the online CMS & e-commerce websites.• Implementation of all IT office equipment.• Administered & maintained email & web hosting server and payment gateways.• Setup & administered all IT software (CRM, Invoice, Warehouse Stock & Marketing).• Installed the companies VOIP phone system.• Design of all marketing materials & product literature.• Capture/Edit portfolio of product/company videos.• Manage & coordinate the company’s stand at industry shows/exhibitions.

• Worked within the Application Support Team.• Specialised in the administration & development of MS Dynamics CRM.• In-House administration specialist on HP Service Manager.• Supported the MS Sharepoint Developer.• Liaised with the project management team to rollout new tools and improvements to existing tools.• Worked alongside the business relationship management department & the Incident & problem management teams to resolve problems/issues.• Worked on integrating systems & data with other system specialists.

• Create and provide management information and reports from IS Service Desk toolsets that underpin key IS processes.• Day to day administration of the integrated service management tool set across IS and the wider University.• Publication of information to the IS support website.• Support Incident & Problem Management roles and processes in the production of management information reporting & trending.• Customising the tools & technology to meet business needs.• Document system set up and procedures & prepare process documentation.• Contribute the coordinated implementation & development of the tools that enable service delivery.• Deliver support/training to staff within IS + partner support departments in the use of service tools.• Assist in identifying opportunities for service & process improvement through reporting metrics and liaising with Incident & Problem Management teams.

• Create, Manage and update the company database.• Estimate contract costs, cutting times & material usage.• Propose costing to client or architect.• Project manage any large jobs.• Answer any technical questions asked by clients or engineers.• Use various CAD & Design software packages.