- Supported a Forbes Global 2000 Financial Services Company, serving as a Process Engineer in the Payments Transformation space of the organization.- Interviewed client stakeholders to understand current state processes -- including risk, gaps, and pain points -- and documented in Microsoft Visio cross-functional flowcharts. - Helped drive discovery activities aimed at transforming current state processes related to client onboarding, organizing and facilitating sessions with clients to ideate on the ideal target state. - Developed target state cross-functional flowcharts to represent target state ideas, and coordinated with a broad range of stakeholders (product, technology, risk/compliance, legal) to gather feedback and iterate on designs.

- Provided strategic system migration support for Health Insurance Company amidst large-scale claims adjudication system migration, leading a team of business analysts and project specialists in the elicitation and documentation of product requirements that were then transitioned to development team backlogs.- Developed and implemented a framework to enable the client team to track and manage more than 1000 external vendor integrations that needed to be migrated, providing business leaders with visibility into progress and status.

- Led multiple cross-functional teams made up of software engineers and user experience (UX) designers in the development of front-end payments experience features (mobile and web) as well as a back-end statements microservice for a National Financial Services Firm.- Facilitated the various Agile ceremonies over the course of each sprint and planned/sequenced each team's sprint and product backlogs in the client's software management tool- Coordinated with client business and technical stakeholders to develop the product roadmap for each team- Translated product roadmap into prioritized epics and user stories to slot into development sprints- Worked to remove impediments, fostered cross-team communication/collaboration, and coached the teams to continuously deliver value- Coached new client delivery managers as feature teams were stood up in critical areas of organization.- Served as Account Manager for CapTech at client for an account of 35 – 40 consultants, owning the financial reporting and contract management processes; supported business development and strategic staffing- Acted as primary client relationship owner for three CapTech teams, providing delivery assurance and conducting regular consultant 1:1’s with eight (8) consultants.

- Supported the implementation of Workday external recruiting for a Top 3 Auto Insurer- Configured business processes, condition rules, calculated fields, notifications, and security to support the client's unique recruiting requirements- Presented configuration to the client during weekly demonstrations as well as quarterly final build demonstrations, walking the client through the functionality and responding to questions and feedback- Executed multiple tenant migrations, leveraging the Workday-delivered Object Transporter functionality as well as manual migration activities needed to recreate the configuration in a new environment- Developed a comprehensive testing plan and executed end-to-end testing after each tenant migration to ensure quality- Functioned as lead tester for 14 of the 49 CapTech-delivered Workday reports, ensuring the reports met stakeholder requirements and quality standards- Owned the planning and delivery of 16 configuration knowledge transfer sessions for the client team responsible for ongoing system maintenance, which constituted over 10 hours of content featuring a learning topic and time for questions and answers

- Provided business analysis support to the Virginia Information Technology Agency (VITA) in an effort to identify process inefficiencies and gaps in the agency's administration of services to Commonwealth of Virginia (COV) agency customers and drive the development of solutions- Reviewed and analyzed internal procedures and documentation - Developed detailed process maps depicting end-to-end customer experience pathways- Delivered findings to client stakeholders and offered strategic recommendations for process improvements

- Supported a Fortune 500 Consumer Packaged Goods Company in an effort to develop and deploy a web-based, enterprise document repository for corporate stakeholders to provide a centralized portal for final versions of all documentation needed to execute regulatory compliance activities. - Met with client stakeholders to document system requirements and data migration requirements for the custom tool - Developed numerous project artifacts, to include: Business Requirements Document (BRD), Test Plan, Training Plan, Business Readiness Plan, Data Migration Plan, and User Acceptance Test (UAT) cases / scripts for each iterative deployment.- Created user guides and job aids for each iterative deployment- Guided execution of UAT for each iterative deployment

- Led a cross-functional team of IT Data Analysts and Industrial Engineers who supported the Navy Bureau of Medicine and Surgery (BUMED) in the implementation of the Electronic Document Management (EDM) Program, a Navy Medicine initiative which supports audit readiness across the business operations community through the electronic management of key business processes (KBPs) and their associated key supporting documents (KSDs). - Coordinated with BUMED, Navy Medicine Region East (NME), Navy Medicine Region West (NMW), and Field Support Activity (FSA) project leads to develop an enterprise EDM implementation and sustainment strategy. - Directed Industrial Engineers in KBP document discovery efforts and document conversion / digitization business process reengineering activities. - Met with Industrial Engineers and relevant project stakeholders to create a process to manage user account access to the enterprise IT system BUMED is using as an electronic document repository in support of audit readiness. - Assisted the Data Analysts in creation of EDM implementation and sustainment training presentation material, to include: scanning and document conversion, digitization instructional PowerPoints and quick reference material, and job aids. - Held a Secret security clearance while in this position.

- Served as Product Manager / Project Manager for the BUMED Limited Duty Sailor and Marine Readiness Tracker (LIMDU SMART) platform, a web-based solution which provides Navy Medicine with enhanced visibility and tracking of wounded, ill, and injured Sailors and Marines assigned to a medically-restricted status.- Directed cross-functional Agile team comprised of business analysts and web developers in the development and testing of enhancements to the LIMDU SMART application.- Met with LIMDU SMART project sponsor and project stakeholders to provide periodic product/project updates, plan application implementation and training activities, and demonstrate application to validate functionality and identify new feature requests.- Managed global help desk supporting +5,000 Navy Medicine end users.- Owned sprint and product backlogs, working with team to identify critical features to prioritize for development based on end user feedback received during in-person training activities and via help desk.- Created project development schedule and worked with site POCs to plan in-person and / or virtual implementation and training activities at Navy Medicine facilities and select Tri-Service medical installations.- Developed project artifacts and deliverables including, but not limited to: Project Management Plan, Implementation Plan, Training Plan, Configuration Management Plan, Change Control Board Charter, Monthly Reports. - Led integration efforts with POCs from other DoD IT systems.- Coordinated with Government stakeholders to facilitate access to LIMDU SMART test, production, and continuity of operations (COOP) privileged environments for software developers prior to software releases and required maintenance activities.- Partnered with DHA officials in completing Information Assurance (IA) activities in accordance with Risk Management Framework (RMF) requirements.- Held a Secret security clearance while in this position.

- Traveled to 15 Medical Treatment Facilities (MTFs) and conducted training activities with prospective Government end users (providers and patient administration) in support of enterprise-wide deployment of the LIMDU SMART application.- Traveled to NME, NMW, PERS, and HQMC to train leadership in the operational use of the LIMDU SMART application.- Created implementation training presentation material, to include: role-specific slide decks, demonstration talking points, and computer lab user scenarios.- Developed and refined LIMDU SMART training material, to include: role-specific user guides, quick reference guides, and computer-based training (CBT) modules.- Met with LIMDU SMART stakeholders to gather application requirements and created Agile user stories to verbally/visually outline end user requirements in small, targeted "chunks".- Tested deployed user stories and participated in User Acceptance Testing (UAT) with Government customers.- Assisted in developing written deliverables, to include: Project Management Plan (PMP), Implementation Plan, Quality Control Plan (QCP), Training Plan, Monthly Reports, Trip Reports, and project briefing material.- Held a Secret security clearance while in this position.

- Provided comprehensive program support for the Contracts Administration Tool (CAT) application, a web-based solution which provides Navy Medical contracting personnel with contract financial data visibility, integrated reporting capability, and streamlined contract administration functionality through systems integration.- Interfaced with CAT stakeholders to gather requirements.- Developed Agile user stories in response to identified requirements which verbally/visually outline end user requirements in small, targeted “chunks”.- Validated user stories with product owner and project stakeholders and disseminated stakeholder-vetted user stories to CAT software development team.- Validated software with end-users via live demonstrations and User Acceptance Testing (UAT) sessions in order to demonstrate operability and train Navy personnel in system use.- Wrote and reviewed project documentation; Drafted and submitted monthly progress report deliverable; Developed a CAT User Guide to aid new users in site navigation. - Assisted Project Manager in execution of IA process.- Held a Secret security clearance while in this position.

- Served as Team Lead for UCS contract with the Office of Naval Research (ONR).- Provided contracting, administrative, and analytical support to the Acquisition Department at ONR.- Received change requests from customer and drafted administrative and funding modifications to existing contracts, grants, delivery orders, and purchase orders.- Utilized the following DOD financial management/procurement systems to conduct daily contract administration tasks: STARS, WAWF, EDA, Navy Enterprise Resource Planning (ERP) System, and Procurement Information System (PRISM). - Managed Incremental Funding (IF) actions and No-Cost Extension (NCE) requests for assigned Branch.- Developed and implemented an NCE request procedure for vendors in order to reduce process inefficiencies and enhance assigned Branch’s ability to process requests.- Tasked by Director of Contracting to study division Contract Deficiency Reports (CDRs) assigned to FY 14 ONR actions in order to identify systemic, recurring problems; identified two such issues and provided action recommendations, which were adopted department-wide and resulted in significant reduction in CDRs.- Held a Secret security clearance while in this position.

- The Chi Alpha Fellows Program is a ten-month leadership development and training program for young adults recently out of college or graduate school. Through dynamic coursework and experiential learning, Marketplace Fellows acquire the skills necessary to become leaders in both the marketplace and the local church.- Trained in the eleven core competencies of servant-leadership theory and learned a systematic Christian theology- Mentored seven students weekly over the course of the academic year and received personal mentoring- Assisted the Chi Alpha staff in the daily administrative tasks needed to operate a fellowship of 650+ students- Orchestrated and oversaw multiple events for 50-100 students- Addressed more than 500 students on multiple occasions on stage at Chi Alpha’s weekly meeting- Given sole responsibility for planning and leading a spring break service trip to Miami, FL for 20 students

- Assisted the ITB in its mission to train foreign law enforcement agencies and officers in American law enforcement techniques and practices- Participated in the training of foreign law enforcement officers at the ATF’s Federal Firearms Center- Organized case files for the Office of the General Consul; entered department data into a Microsoft Excel spreadsheet