Andy Gotsch Email & Phone Number

Tampa, Fl, Us

Hudson, Florida, United States

Tampa, Florida, United States

• Attended to inbound calls from Medicare members identifying their health insurance needs and through a solution sales approach, aligned those needs to suitable products.

Tampa, Florida, United States

• Serve as a staff trainer and student curriculum designer ensuring the development and delivery of interactive, informative, and challenging classes. • Evaluated old curriculum as inadequate. Introduced new curriculum focused on more logical progression of concepts. Coached teachers through the change. • Guided staff in best practices for delivering instruction in small and large group settings.• Created a leadership program that helped turn students into peer trainers sharing personal development stories with large groups of younger students.• Changed administrator, teacher, and student perceptions of the peer leadership organization from being a passive club to a vital and active contributor in the holistic development of the student body.

Tampa, Florida, United States

• Directed a 10-person team in an appointment setting call center environment making cold calls for sales reps. Coached appointment setters to increase goal attainment by 30% by developing customized performance improvement plans.

Tampa, Florida, United States

• Promoted three times during tenure with a final mandate to lead a 15-person team of service representatives in a call center environment. • Empowered direct reports to attain high levels of service consistency by providing group customer service best practice training sessions. • Attained the highest level of staff promotions compared to any other department supervisor through personalized mentorship.

Master Of Arts - Ma, Theology/Theological Studies

Bachelor Of Arts - Ba, Economics