Andy Gress Email & Phone Number

Colorado Springs, CO, United States

180 room, 3,000 sq. ft. meeting space select service hotel; 36-40 associates, 3 Assistant Managers; Ranked in top 2 of 122 hotels on Trip Advisor 2021, 2022 and currently. Smith Travel YE RevPar index 118.6 - #2 comp-set rank; 3 year recipient of internal profitability award.

Creve Coeur, Missouri

182 room, 3,000 sq. ft. meeting space select service hotel; 36-40 associates, 3 Assistant Managers; #1 of 8 hotels on Trip Advisor; Consistent 100+ RevPar index on Smith Travel Report; recipient of internal profitability and low turnover awards

Santa Fe, New Mexico

Responsible for the success of all areas of hotel operations, with a main focus on food and beverage. Uses a compassionate coaching style with F&B and front desk staff, to provide award-winning guest service. Average CLASS score for "Friendliness of staff in breakfast and bar area" - 96.7Assists guests and hotel staff wherever needed. Focused on meeting.

Santa Fe, New Mexico

Directed and inspired housekeepers, public areas attendants, and maintenance personnel to deliver unparalleled service to internal and external guests. Inspected all hotel details to ensure immaculate standards for cleanliness and brand compliance.Exceeded expectations for all internal audits (QA) while in position. Effectively controlled costs within.

West Hollywood, California

Responsible for maintaining excellent presentation standards and providing the best possible guest room experience for a 239 room luxury lifestyle brand hotel. Areas of accountability include public areas, guest rooms, and heart of house. Initiates the planning and execution of hotel product enhancements while providing support to staff through the.

Koloa, HI

Worked to maintain excellent presentation of public areas, F&B outlets, and heart of house for a 52 acre, 602 room premiere luxury resort and spa. Selected, trained, developed and inspired a staff of 42 including one assistant manager within a 24 hour operation. Maintained close and constant communication with Engineering team to ensure swift correction of.

Koloa, HI

Areas of accountability included multiple pools and saltwater lagoon guest service, presentation and attendants, two retail operations and associates, tennis facility and staff, and on-site day care and counselors. Developed and implemented innovative guest programs, seasonal activity schedules, and a departure lounge/game room. Key motivator and impetus.

Lahaina, HI

Provided oversight and direction for multiple food and beverage operations within a AAA Four Diamond, 832 room resort and spa. Was accountable for the successful daily operations of: full-service restaurant which regularly exceeded 900 covers in a six-hour meal period, In-Room and Oceanside Dining, Private Butler, Coffee Bar, and Regency Club. Delivered.

Lahaina, HI

Motivated and orchestrated a team of 42 stewards including 4 leads and one assistant manager to provide seamless BOH support for 9 food and beverage outlets and 1 highly productive banquet events department. Directly responsible for the allocation of over $500k in annual budgets. Worked in tandem with the Executive Chef to identify and procure complete.

Provided support to the Executive Steward and stewarding staff to achieve department goals. Planned and executed complex banquet functions on and off property Regularly responsible for ensuring perfection on all levels for several simultaneous, heavily attended events in a single night.

Hawaiian Islands

Trained in all areas of hotel operations during a six-month intensive program at three Hyatt Resorts Hawaii properties.

Managed participant 401k accounts as registered representative for a global financial services company.Performed transactions, exchanges, withdrawals, and processed plan loans.