-Lead and mentor a team of IT professionals, providing on-demand technical support, guidance, and knowledge sharing to ensure seamless operations and foster continuous skill development within the department.-Proactively managed and prioritized IT support tickets to guarantee timely resolutions, enhancing user satisfaction and significantly reducing downtime. Collaborated closely with team members to address complex issues, continuously monitored ticket flow to improve response times, and implemented solutions to prevent recurring issues, ensuring a consistent and efficient workflow across the organization.-Collaborated with IT Director, Systems Administrator and IT Manager to align IT infrastructure development with organizational goals, enhancing operational efficiency and future projects.-Initiated strategic discussions with Jamf representatives to tailor Jamf Pro to organizational needs and spearheaded its full-scale deployment across all company Apple devices. Oversaw the configuration of software deployments, IT policies, and custom settings, ensuring compliance with industry standards, optimized functionality, and user accessibility. Provided expert troubleshooting to maintain system integrity, minimize downtime, and sustain high productivity within the team.-Spearhead the deployment and ongoing management of Jamf Connect, improving device security, streamlining user authentication, and optimizing IT workflows across the organization.-Led office relocation projects in collaboration with facilities, executive leadership team, and HR, coordinating desk transitions, implementing network infrastructure, and conducting comprehensive port testing to ensure seamless data and voice connectivity-Establish and manage security groups to streamline the deployment of Group Policies (GPOs), enabling efficient organization-wide script and application rollout to enhance security, ensure compliance, and optimize IT operations for a unified technology environment.

-Provided comprehensive support for software, hardware, and network issues, diagnosing problems and guiding users step-by-step. Trained users during troubleshooting to equip them with the skills to resolve similar issues independently, enhancing efficiency and confidence.-Held full global admin rights, providing comprehensive Level 1, 2, and occasionally Level 3 support, ensuring prompt resolution of complex system and network issues.-Managed Zendesk help desk tickets, ensuring timely and effective solutions to customer and internal system problems.-Administered Microsoft 365 via the Admin console, managing configurations, user permissions, licenses, and security to ensure system performance and compliance.-Administered Active Directory, handling account creation, deactivation, password resets, and permission settings; designed and implemented organizational units for improved resource management and workflow.-Managed Barracuda Network tools to efficiently restore deleted files from previous dates, ensuring data recovery and continuity for critical business operations. Additionally, monitored and managed email quarantine, identifying and releasing legitimate emails mistakenly captured, thereby maintaining seamless communication flow and safeguarding email integrity.-Configured Synology systems with static IPs for reliable connectivity, created user groups and permissions with an organized folder hierarchy, and implemented Hyper Backup to external drives for secure data backup and improved disaster recovery.-Managed systems such as DUO Security, Intermedia Admin Portal, Adobe Admin Console, Fiery and Filecloud.

Understand customer’s technology problems by asking open-ended queries, listening, asking instructive questions, taking clear notes, and providing estimates for next steps.Diagnose client’s technology issues relating to software and hardware and make accurate solution-based repair recommendations to clients.Powerful understanding of Apple products such as iOS Mobile devices, Mac OSX systems, and performing immediate troubleshooting and repairs.