Andy Gussie Email & Phone Number

United States

Provide Expert Support for Customers Utilizing Sysdig Solutions to Monitor and Secure Kubernetes environments.

Raleigh-Durham, North Carolina Area

Responsible for deployment, maintenance and operations on Cohesity clusters deployed worldwide.Develop scripts and framework for automating repetitive tasks.Debug issues with backups on Microsoft Hyper-V, VMware vSphere and Linux KVM hypervisors.Provide support on clusters deployed in cloud platforms like Amazon Web Services, Microsoft Azure and Google Cloud Platform.Write scripts using bash or python for log capture and analysis on large clusters.Proactively monitor and manage the availability of clusters and associated applications.Perform performance analysis, tuning and provide recommendations on issues and suggest cluster expansion if required. Define and drive changes to Cohesity Data platform to product engineering teams based on feedback from deployments.Provide support for issues pertaining to Powershell cmdlets and RESTful APIs and provide scripts for automating tasks on Cohesity Data Platform.Work on debugging and resolving technical issues with the CentOS Platform.

Raleigh-Durham, North Carolina Area

• Accept escalations from other technical team members as a subject matter expert, shaping group operations with depth of knowledge. Work closely with Engineering and other technical business units to increase knowledge and resolve customer issues.• Assist with quality assurance for future products or releases.• Collaborate with engineering teams to help enhance the support ability of products.• Create development roadmap for technical support engineers.• Coach and mentor support engineers.• Create and revised existing Knowledge Base articles which allowed customers to self solve issues without TSE involvement.

Raleigh-Durham, North Carolina Area

• Provide focused support on Networking SMTP, HTTP, NFS, CIFS and proprietary DDBoost and Replication protocols .• Leverage operating system, application, protocol, hardware, and performance troubleshooting experience to quickly isolate faults and bottlenecks on DataDomain backup appliances and related backup infrastructure.• Developed multiple web-based and Unix/Linux shell utilities tools for support center to reduce time to resolution.• Lead and presented TOI's on specific protocols, new applications and software features. • Work to organize and enhance support knowledge base which made it easier for customers to find knowledge base articles which allowed them to self solve,• Mentor new-hire and veteran support engineers by assisting in case analysis, development of troubleshooting action plan, and expanding peers’ grasp of products, protocols, infrastructure, and field-level practices to accelerate case resolution.

Lake Mary Florida

Global Technical Support using SAP-CRM for NetApp Data ONTAP based (FAS, R, and V series) storage systems and Windows (CIFS), UNIX, Solaris (NFS) hosts including VMware, ESX, Hyper-V, Xen virtualized platforms utilizing TCP/IP, UDP, FTP, iSCSI, FCP (data fabric), NAS, and SAN connectivity, NDMP backups, and SNMP management.• Provided support for enterprise high availability SnapManager backup systems with Microsoft Exchange, Microsoft SQL, Microsoft clustering, and UNIX/Windows-Oracle configurations.• Assisted customers with questions and problems regarding all filer hardware and software related issues including disk shelf loop connectivity issues and Data OnTap version 6 through 8 Operating System and firmware upgrades.• Proficient with framing customer cases with overall system performance issues by utilizing necessary tools and resources and very quickly providing customer with feedback and/or resolution relating to the root cause.

Bachelor Of Science (B.S.), Computer Science

Associate Of Science (A.S.), Computer Electronics