Marketing Director
West Chester, Oh, Us
Created and implemented marketing strategy and marketing plans, including refining brand positioning, brand identity and value propositions. Directed a marketing team of four employees and two outside agencies. Handled all budgeting and resource allocation priorities.• Spearheaded analysis and recommendation to optimize marketing across all channels, leading to doubling of marketing revenue and 39% increase in ROI• Led new product development, go-to-market strategy and launch, increasing sales volume and more than doubling profit margin over similar product offerings• Implemented customer experience improvements that raised NPS by >20% in under a year• Compiled and analyzed extensive datasets and market research to create and maintain detailed customer personas and derive valuable customer insights• Collaborated with web team to develop email/SMS opt-in incentive, which resulted in over 15,000 subscribers, millions in revenue and improved match rates for conversion tracking• Partnered with SEO agency to add 3,575 cumulative first-page ranking keywords• Increased flagship brand’s organic reach by >29%