Andy Hanson Email & Phone Number

Saint Paul, Mn, Us

Pleasanton, California, Us

Dallas, Tx, Us

Dallas, Tx, Us

Dallas, Tx, Us

Portland, Or, Us

Portland, Oregon, Us

-Implementation: Perform discovery, liaise with both internal and external IT teams, assist with configuration requirements, and lead all absence aspects of new client onboarding. -Consulting: Review client HR leave policies and provide best practice ideas and feedback. Act as subject matter expert in regards to leave issues, compliance questions, and leave practices at The Standard. -Account Management: Assist account managers in the ongoing relationship of absence clients. Participate in regular meetings, claims inquiries/issues, and updates to ongoing process, configuration, and letters.

Seattle, Wa, Us

-Customer Advocacy: Collect employee and service team pain points and analyze to prioritize organizational objectives. Create problem statements and white papers outlining the extent of the pain and outlining next steps for solutions. -Voice of the Customer: Outline and implement the creation of business segmentation and persona profile creation. -Global Process Design: Process mapping of current state HR processes detailing stakeholders, customers, and the pain associated with each process. -Project Management: Completion Amazon Green Belt certification training. Management of Green Belt projects improving certain HR Services processes.-Compliance: Monitor ADA/ADAAA accommodation requests to ensure the Company is compliant with EEOC regulations-Leadership: Directly supervise Regional Accommodation Specialist providing direction and supervision on accommodation requests. -Expertise: Act as subject matter expert for the region as related to ADA/ADAAA accommodation requests. Handle escalated/litigated cases providing support to the legal team

Us

-Project Management: Manage both strategic and IT projects for the Walmart team, Sedgwick's largest client-Compliance: Review processes and procedures to ensure compliance with federal, state, and client leave and absence policies-Expertise: Serve as leave subject matter expert for the Walmart team, Sedgwick's largest account-Training: Develop and deliver training to new hires as well as ongoing training for current colleagues to ensure Sedgwick continues to deliver on service expectations and remains compliant with all applicable policies-Customer Service: Work directly with client's senior HR team for ongoing claim management and customer retention-Implementation: Perform discovery, liaise with internal IT and Walmart HR team, and develop strategies for successful administration of leave program.

Hartford, Ct, Us

-Expertise: Act as subject matter expert for proper claims management. Review complex claims and provide feedback to the team prior to releasing to clients. Work with department leaders to develop best practices and ensure excellent claims processing.-Coaching/Mentoring: Meet with absence coordinators regularly to discuss progress and areas for improvement. -Account Management: Develop working relationship with customers and act as point of contact for clients with escalated issues. Update policy specifics and ensure accurate leave administration.-Quality Assurance: Review active claims and report on errors, trends, and development opportunities.-Leadership: Directly supervise and develop team of absence coordinators. Talent Acquisition: Review resumes, attend formal interviews, and provide hiring management for the department.-Training/Mentoring: Assist in development and administration of training programs. Assist with the mentoring of new hires to ensure accurate and sufficient on-boarding.