• Managed 700+ user accounts and ensured that their user permissions are up to date• Updated Windows server by creating accounts for new hires and terminations• Responded to tickets and help desk calls, troubleshooted problems that arise on a daily basis to ensure user satisfaction• Configured tablets and computers for new hires, ensured they have correct security clearance and access to requested programs

• Collaborated with the Mayo Clinic Accelerator program, which helps healthcare AI startups get market-ready• Supported the Accelerate graduation week of start-ups by ensuring they were ready to pitch their experience in the program• Helped companies assess their AI algorithm using Mayo Clinic de-identified patient data• Worked with multiple Mayo Clinic teams to develop partner surveys to assess the effectiveness of their product and solution offerings