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I am an experienced leader with a strong background in technology, operations, project management and executive leadership. I excel at problem-solving, team building, and driving value through partnerships. I am skilled in transformation, infrastructure, application development, DevOps, information security, data analytics, and PMO. My leadership style is energetic and motivates others to achieve excellence while creating a positive and innovative culture. I have a genuine desire for building authentic relationships with my team and business that allows us to share buy-in on making a big impact!I am a Central Texas CIO ORBIE Award finalist for enterprise businesses ($1B+ revenue).I sit on the following Boards/Advisory Councils:● ElevenFifty Academy Advisory Board Member● AT&T Healthcare Advisory Council Member● AT&T Mid Markets Advisory Council Member● Central Texas CIO Advisory Board Member● CIO Advisor for Elevate IT Solutions, LLCHere are some of the key skills I have harnessed as an IT leader to help transform businesses:● Strategic Leadership● Employee Engagement● Information Security / Cybersecurity● Project & Portfolio Management● Customer & Stakeholder Relationships● Revenue Growth● Application Development / Agile / SAFe● DevOps / DevSecOps● Mergers and Acquisitions (M&A)● IT Operations● Team Building● Data Analytics / Warehouse● Infrastructure / Cloud / SaaS / IaaS / PaaS● ERP / HR / EHR Implementations● Strategic Roadmaps● Continuous Improvement● Disaster Recovery / Business Continuity● Enterprise Architecture● Steering CommitteesKey technologies: UKG Dimensions, ServiceNow, Azure, AWS, M365, Oracle Fusion, zScaler, Cisco, Hyperconverged tech, Genesis UC call center, vmWare, etc. If you need a proven IT executive that can provide strategic leadership for digital transformations, technology initiatives, or operational growth, please reach out to me directly at andy.harper@gmail.com.
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Vice President, It (Cefco)Casey'SAustin, Tx, Us
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Vice President, It (Cefco)Casey'S Nov 2024 - PresentAnkeny, Iowa, UsSame role post acquisition. -
Chief Information OfficerCasey'S Jun 2023 - Nov 2024Ankeny, Iowa, UsThe Fikes Companies is made up of several unique businesses: CEFCO Convenience Stores, CORD Financial Services, LLC, DNS, Fikes Wholesale, Inc., Fikes Terminal, Group Petroleum Services, Heritage Food Services and JF Air.Leading a team that includes IT Service Delivery, AppDev, Information Security and Infrastructure.
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Founder, Cio AdvisorElevate It Solutions Llc Jul 2019 - PresentCIO advisory, consulting services. -
Chief Information OfficerSouthwest Key Programs Jan 2020 - Nov 2022UsLed the digital transformation and optimization of technology strategies, planning, design, and implementation. Managed 100+ FTE's and chaired committees, developing and implementing technology roadmaps and IT projects. Established strong partnerships with companies such as AT&T, Oracle, and ServiceNow, and oversaw all aspects of application development, DevOps, and information security operations utilizing scalable technology. Designed and implemented scalable IT infrastructure, fostering a team-oriented culture focused on serving the company's mission.Select Accomplishments:● Successfully led the selection and multi-year implementation of an Electronic Health Record tool, a new ERP tool (Oracle Fusion), and ServiceNow, resulting in significant cost savings of $30M+ in labor annually through process automation and the introduction of new functionality. Implemented standard processes to ensure consistent, efficient operations.● Led merger and acquisition activity for multiple new business opportunities, resulting in a 60% growth in the business ($400M) over the past two years. Consolidated multiple IT solutions into the enterprise technology stack, overseeing training, organizational change management, and executive planning to ensure smooth integration.● Established a formal Enterprise Portfolio & Project Management Office to coordinate and project spend across the business. Implemented ServiceNow to efficiently manage all EPMO functions, including ITSM, custom apps, and asset management.● Implemented a comprehensive NIST-based Information Security program, assessing infrastructure, applications, policies, processes and personnel. Developed and implemented an ongoing education and marketing strategy to ensure alignment and understanding of the solution among all employees. -
Chief Information OfficerDiverse Tech Services Jan 2017 - Nov 2019Indianapolis, Indiana, UsDeveloped and executed IT strategy for the company and all customers, participating in business strategy meetings and collaborating with customer executives to create roadmaps and implement IT strategies that aligned with business objectives. Created a strategy to generate new revenue and fostered a culture that embraced employee talent and emphasized excellence in service quality. Managed all partner relationships and oversaw data center/cloud/SaaS architecture, engineering, and service committees, positioning the company for rapid growth. As the face of the business, built trust and strong partnerships internally and externally.Select Accomplishments:● Boosted net revenue by 142% over budget in two years, enabling a focus on quality and expansion of proficient services, resulting in improved sales.● Improved delivery of services by building a culture of accountability and optimizing processes, resulting in shorter resolution times and a 140% increase in customer satisfaction.● Maximized new contract profitability by revising the contract pricing methodology based on the profitability of each line of service. This improved contract selection and increased net income on new contracts by 155% compared to existing contracts.● Enhanced field-readiness and competitiveness of the team through the provision of sales strategy, service strategy, competitive positioning, value identification, partner guidance, and executive sponsorship.● Leveraged technology to differentiate in the market, creating a competitive advantage and positioning the business for growth. -
Director, It OperationsItt Technical Institute May 2014 - Sep 2016Revamped IT infrastructure and operations to stabilize service delivery to 50,000+ end users across 150+ locations. Led a team of 160+ IT associates in developing and implementing technology and service strategies and roadmaps.Select Accomplishments:● Implemented a self-healing infrastructure that reduced the need for manual intervention and maintenance by 45%, resulting in increased availability and shortened cycles for IT team members.● Successfully led the consolidation and relocation of three California data centers to Indianapolis, resulting in significant cost savings for the business and optimizing the efficiency of our technology infrastructure.● Optimized the field desktop imaging process saving 21,600 man-hours with soft cost avoidance of $480,000.● Successfully reduced account provisioning time from over two weeks to less than two minutes through process improvements in the Identity & Access Management team, resulting in a significant increase in efficiency with over 25,000 provisioning workflows executed monthly. -
Manager, Network Operations CenterInteractive Intelligence Jun 2013 - May 2014Indianapolis, Indiana, UsA $1.4B global leader of cloud VOIP and collaboration services for customer engagement.. Managed a team that maintained 24/7 customer uptime for a global organization, leading a team responsible for all infrastructure and operations. Successfully supported tens of thousands of servers across numerous global data centers through proactive service, ensuring reliable operations. -
Sa2 Manager (Director, End User Services)Northrop Grumman Information Systems Jan 2011 - Jun 2013Falls Church, Va, UsGlobal provider of innovative technology solutions including managed IT services to the City of Indianapolis/Marion County. Led multiple IT teams, including Service Desk, Desktop Services, Desktop Engineering, and Asset Management, successfully provided top-quality IT services to over 10,000 employees across 64 departments, ensuring operational compliance and fulfilling all contractual obligations. Managed vendor relationships and technology projects, implementing process improvements to deliver exceptional service to the organization. -
Manager, End User ServicesWyndham Worldwide Sep 2004 - May 2010Orlando, Florida, UsThe world’s largest hospitality company focused on hospitality and vacation rentals/exchanges with $5B+ in revenue. As the leader of a global team responsible for desktop services, service desk, and engineering, I oversaw the successful delivery of IT services to thousands of employees across multiple locations and departments. I consistently achieved high service level performance, implemented and managed policies and procedures, and effectively managed vendor and contractor relationships to ensure contractual obligations were met. My strategic management of technology projects and asset management played a crucial role in driving business growth and success.
Andy Harper Skills
Andy Harper Education Details
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Indiana Wesleyan UniversityBusiness Management
Frequently Asked Questions about Andy Harper
What company does Andy Harper work for?
Andy Harper works for Casey's
What is Andy Harper's role at the current company?
Andy Harper's current role is Vice President, IT (CEFCO).
What is Andy Harper's email address?
Andy Harper's email address is ah****@****key.org
What is Andy Harper's direct phone number?
Andy Harper's direct phone number is +4477908*****
What schools did Andy Harper attend?
Andy Harper attended Indiana Wesleyan University.
What skills is Andy Harper known for?
Andy Harper has skills like Lecturing, Museums, Curating, Contemporary Art, Visual Arts, Itil, Disaster Recovery, Process Improvement, Networking, Information Technology, Vendor Management, Leadership.
Who are Andy Harper's colleagues?
Andy Harper's colleagues are Melissa Garcia, Hunter Shannon, Kelly Buhl, Skip Richards, Mike Nguyen, Glenna Diane, Hope Shields.
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