Andy Harper Email & Phone Number

Austin, TX, US

Ankeny, Iowa, US

Same role post acquisition.

Ankeny, Iowa, US

The Fikes Companies is made up of several unique businesses: CEFCO Convenience Stores, CORD Financial Services, LLC, DNS, Fikes Wholesale, Inc., Fikes Terminal, Group Petroleum Services, Heritage Food Services and JF Air.Leading a team that includes IT Service Delivery, AppDev, Information Security and Infrastructure.

CIO advisory, consulting services.

US

• Led the digital transformation and optimization of technology strategies, planning, design, and implementation. Managed 100+ FTE's and chaired committees, developing and implementing technology roadmaps and IT.
• Successfully led the selection and multi-year implementation of an Electronic Health Record tool, a new ERP tool (Oracle Fusion), and ServiceNow, resulting in significant cost savings of $30M+ in labor annually through.
• Led merger and acquisition activity for multiple new business opportunities, resulting in a 60% growth in the business ($400M) over the past two years. Consolidated multiple IT solutions into the enterprise technology.
• Established a formal Enterprise Portfolio & Project Management Office to coordinate and project spend across the business. Implemented ServiceNow to efficiently manage all EPMO functions, including ITSM, custom apps.
• Implemented a comprehensive NIST-based Information Security program, assessing infrastructure, applications, policies, processes and personnel. Developed and implemented an ongoing education and marketing strategy to.

Indianapolis, Indiana, US

• Developed and executed IT strategy for the company and all customers, participating in business strategy meetings and collaborating with customer executives to create roadmaps and implement IT strategies that aligned.
• Boosted net revenue by 142% over budget in two years, enabling a focus on quality and expansion of proficient services, resulting in improved sales.
• Improved delivery of services by building a culture of accountability and optimizing processes, resulting in shorter resolution times and a 140% increase in customer satisfaction.
• Maximized new contract profitability by revising the contract pricing methodology based on the profitability of each line of service. This improved contract selection and increased net income on new contracts by 155%.
• Enhanced field-readiness and competitiveness of the team through the provision of sales strategy, service strategy, competitive positioning, value identification, partner guidance, and executive sponsorship.
• Leveraged technology to differentiate in the market, creating a competitive advantage and positioning the business for growth.

• Revamped IT infrastructure and operations to stabilize service delivery to 50,000+ end users across 150+ locations. Led a team of 160+ IT associates in developing and implementing technology and service strategies and.
• Implemented a self-healing infrastructure that reduced the need for manual intervention and maintenance by 45%, resulting in increased availability and shortened cycles for IT team members.
• Successfully led the consolidation and relocation of three California data centers to Indianapolis, resulting in significant cost savings for the business and optimizing the efficiency of our technology infrastructure.
• Optimized the field desktop imaging process saving 21,600 man-hours with soft cost avoidance of $480,000.
• Successfully reduced account provisioning time from over two weeks to less than two minutes through process improvements in the Identity & Access Management team, resulting in a significant increase in efficiency with.

Indianapolis, Indiana, US

A $1.4B global leader of cloud VOIP and collaboration services for customer engagement.. Managed a team that maintained 24/7 customer uptime for a global organization, leading a team responsible for all infrastructure and operations. Successfully supported tens of thousands of servers across numerous global data centers through proactive service, ensuring.

Falls Church, VA, US

Global provider of innovative technology solutions including managed IT services to the City of Indianapolis/Marion County. Led multiple IT teams, including Service Desk, Desktop Services, Desktop Engineering, and Asset Management, successfully provided top-quality IT services to over 10,000 employees across 64 departments, ensuring operational compliance.

Orlando, Florida, US

The world’s largest hospitality company focused on hospitality and vacation rentals/exchanges with $5B+ in revenue. As the leader of a global team responsible for desktop services, service desk, and engineering, I oversaw the successful delivery of IT services to thousands of employees across multiple locations and departments. I consistently achieved high.