Andy Harrington Email & Phone Number

Colchester, England, Gb

San Jose, California, Us

Relocated to Colorado to provide Senior Leadership in region, retaining and adding to existing responsibilities. Supported CA’s 2020 Digital Transformation strategy by delivering technical solutions to : • Provide a Digital Sales ‘no touch’ frictionless SaaS product Try-to-Buy platform for CA customers. Delivered the Orchestration engine that enabled the automation and metrics to drive customer renewals and expansion. • Boost velocity of Subscription and SaaS product sales through the provision of SalesForce’s CPQ solution and streamlined business processes. Quote approval went from days to minutes.

San Jose, California, Us

CA sponsored relocation to the US to fully exploit my skills and experience, reporting to the CIO. Full accountability for delivery and support of the HCM application suite, the IT Portfolio and Project Office, Enterprise Application Architecture, Strategic Vendor Management, Department Operations, and Mergers, Acquisitions and Divestitures with a virtual pool of 280+ IT people and budget of $24M.• Modernised application landscape by re-platforming multiple on-premise business applications to state-of-the-art Enterprise on-Cloud SaaS solutions e.g. Service Cloud, SumTotal, Apttus CLM, Gainsight. Reaped benefits of increased velocity for time to value and cost savings.• Conceptualized, developed, and initiated successful plan leading to improvement synergies, platform integration, and cost savings in multiple acquisitions including Rally Software and Automic.• Designed and led departmental Org design around SAFe constructs, reengineering previously siloed teams into Value Stream oriented Scrum and Kanban teams. Resulted in shorter release cycles, closer collaboration with the Business, and higher people motivation.• Drove hard-hitting negotiations with software subscription and IT vendors to reduce operating expenses by $3M. Ensured alignment of Vendor strategic roadmap to CA’s through marketplace assessment process.• Revamped project management processes and standards. Improved project forecast accuracy from +/-10% to +/-2%.

San Jose, California, Us

Led multimillion-dollar global business critical projects, including successful implementation of multiple front and back office platforms and process changes, on time and under budget. Accountable for all aspects of Program lifecycle, including Executive Stakeholder management, Risk and Issue Management, Planning, Analysis, Design, Build, Test, Change and Vendor Management, Deployment, and Support. • Insourced the CA LATAM finance operation through deploying SAP FI/CO and SD to the region (approx. project cost $13M). Realized savings of approx. $2M/pa plus operational and revenue collection efficiencies• Replaced pervasive home-grown Customer Support system and Portal with Salesforce’s Service Cloud (approx. project cost $11M). Improved Customer satisfaction (NPS) and support engineer efficiency.• Delivered system (SAP and other) and process changes required to support a new Commissionaire business model within CA EMEA (approx. IT project cost $4M). New business model realised approx. $30M p/a in savings.∙ Deployed SAP FI/CO, SD, SRM, and BW to 25 countries in EMEA with no major impact to the EMEA business.

San Jose, California, Us

Responsible for IT Systems and Administrative functions (Procurement, Distribution, and Facilities) across EMEA. Worked with the CA EMEA Executive Management team to ensure services delivered effectively supported EMEA personnel.

San Jose, California, Us

Managed a technical product support organisation of approx. 220 people across EMEA. Worked with Sales GMs to protect and grow product revenue, and, Customers to ensure realization of their product investment.

San Jose, California, Us

I was hired by CA Technologies to improve their Customer product support in the UK. Service level achievements were poor, customers were complaining, and support technician morale was low. Responsible for the technical support service for approx. 5,000 CA UK customers covering 500 products on Mainframe and client / server systems. My department of approx. 50 managers, technicians and customer service reps dealt with all UK customers’ technical issues and questions - from initial call centre operation through to 1st level Frontline technical support.

London, England, Gb

Full accountability for the delivery of the Bank’s critical high value money transfer (CHAPS and Treasury dealing) and Customer facing (Cashpoint, Corporate & Telephone Banking) applications and services on a 24*7 basis. Managed a team of 18 Tandem system programmers and business analysts, with responsibility for recruitment, development, and welfare during a time of significant service growth and M&A activity.

London, England, Gb

I started my IT career as an IBM Mainframe Operator at Lloyds Bank, UK. I rose through the ranks via System Programming to a Management position.

Education record

Education record