Operations Manager - Ireland
Dublin, Ireland
Reporting to the Vice President of Europe, I took my wealth of experience from retail to the RGIS team in Ireland which comprised of the District and Area Manager population, Recruitment and Training Specialists, and over 250 on site colleagues in a variety of roles.Key objectives I achieved with the Irish team during this short term interim role were:• Turned around profit performance of the Irish business to achieve double digit growth.• Implemented financial controls… Show more Reporting to the Vice President of Europe, I took my wealth of experience from retail to the RGIS team in Ireland which comprised of the District and Area Manager population, Recruitment and Training Specialists, and over 250 on site colleagues in a variety of roles.Key objectives I achieved with the Irish team during this short term interim role were:• Turned around profit performance of the Irish business to achieve double digit growth.• Implemented financial controls promoting clarity and accountability.• Refreshed site management structure, created and implemented development and succession plans to support long term sustainability of the leadership structure.• Developed a recruitment strategy with the senior team in Ireland to implement a targeted recruitment drive. Recruited and trained over 90 new full time employees within a 6 week timeframe.• Instigated and implemented a customer service plan ensuring senior managers engaged with customers on site, site managers were adequately supported, colleagues were customer focused and that customer service measures were visible and actively promoted to all colleagues and managers in Ireland.• Undertook a review of Working Time Directive obligations, ensuring the business complied with the guidelines and employees were treated fairly.• Actively promoted and developed an open, honest and supportive culture within the team in Ireland. Show less