Andy Hecht Email & Phone Number

Austin, Texas, Us

Help transform Enterprise companies in the Hospitality and Services space through Oracle Cloud Infrastructure. Partner with strategic customers to capture business and IT requirements, architect future state design, and support successful adoption and go-live on OCI.Design and develop complete IT architecture • Evaluate and illustrate current customer IT estate, including Oracle and non-Oracle workloads • Capture current business processes, requirements, and IT initiatives • Identify gaps and limitations in current-state architecture • Create and propose future state architecture to extend existing infrastructureDrive successful adoption of Oracle Cloud Infrastructure • Deliver technical enablement, from presentations to demos • Organize engineering resources and subject matter experts to support customers • Project manage customer cloud implementation and go-livesDefine and manage post-implementation success • Deliver customer on-boarding and education • Partner with the customer and Oracle support engineers to resolve production-level issues • Ideate and develop ongoing design to continue evolving customers' infrastructure investment

Alpharetta, Georgia, Us

Manage and maintain production platform • Handle operating system patching and upgrades • Analyze capacity and performance to identify areas of improvement • Develop advanced monitoring and alerting to recognize issues impacting the end-user • Lead return-to-service and resolution activities during and after incidentsMentor, train, and manage App Analyst team • Educate team members on administering and maintaining technologies in the stack • Prioritize and delegate work in the Technical Support team's backlog • Interact directly with the customer to communicate status updates on support activities being worked

Alpharetta, Georgia, Us

Administer and manage production systems • Support architectural design for new use cases • Provision and configure Oracle PaaS and IaaS services • Lead cloud migrations for technology upgradesNetwork and Security Admin • Design and implement entire network architecture • Provision and maintain IPSec VPNs and dedicated Oracle FastConnect connections • Configure and manage network firewalls, web application firewalls, and bastion servers • Govern system identity and access controls • Manage and maintain SSL certificates

Alpharetta, Georgia, Us

Create an Operations team • Build a team from scratch, responsible for supporting the engineering team and IT systems • Develop segregation of duties with the engineering team • Design and Document Standard Operating Procedures • Construct and implement monitoring framework for production Manage and maintain production platform • Re-build and provision systems with the latest Oracle Cloud technology • Design and develop alerts for monitoring production • Monitor production systems for degradation of service and end-user impactOversee incident management • Lead return-to-service activities during incidents • Draft post-mortem and incident reports • Manage and prioritize post-incident action-items

Austin, Texas, Us

Partner with C-level executives and IT leadership at Key and Strategic Oracle Cloud accounts to maximize their existing technology investments and adopt new PaaS and IaaS services.Design and develop complete IT architecture • Evaluate and illustrate current customer IT landscape • Understand current business processes, requirements, and IT initiatives • Identify gaps and limitations in current-state architecture • Propose future state architecture to extend and improve existing infrastructureProject manage customer cloud implementations. Lead various workload deployments including: • Migrating Oracle and home-grown applications to Oracle Cloud Infrastructure • Building modern Data Warehousing and BI environments • Implementing service-oriented architecture and point-to-point integration solutions • Architecting cloud-native, containerized applications with microservice architectureDefine and manage post-implementation success • Deliver customer on-boarding and education • Work with customers and Oracle support engineers to resolve production-level issues

Austin, Texas, Us

Support existing small-medium sized Oracle customers in maximizing success on Oracle Cloud • Conduct thorough architecture reviews spanning multi-cloud, hybrid IT environments • Document best practices regarding security, high availability, and performance • Support project planning and oversee Cloud-centric go-lives Engage non-Oracle customers to realize the value of Oracle technology • Understand existing technology stack and identify potential functional gaps • Research and differentiate Oracle technology with our competitive landscape • Project-manage proof of concepts (defining success criteria and support implementation)Train Account Executives and Managers on Oracle Cloud PaaS and IaaS solutions as well as general IT concepts, competitive analysis, and solution selling

Austin, Texas, Us

Partner with mid-sized companies in various industries to maximize their IT• Discover specific business and IT challenges customers are facing• Suggest technology solutions to meet those challenges• Educate customers on best practices and work with them on paths to adoptionTrain Business Development Representatives and Managers on Oracle Cloud PaaS and IaaS solutions as well as general IT concepts, competitive analysis, and solution selling

Austin, Texas, Us

Developed software programs (in Java) to parse XML files and extract specific data from company code.Managed Intoollect's relational database, modifying the back-end of company reports, and organizing data sets. Facilitated advertising campaigns, creating/modifying HTML files and coordinating the marketing roll-out.

Solved faculty, staff, and student Information Technology problems over the phone. Worked with fellow employees to expand own knowledge of Information Technology. Added to The University of Texas’ knowledge database with information gained through interactions with customers.