Andy Hoff Email & Phone Number

Geneva, IL, US

Itasca, IL, US

Focus on providing excellence in property inspections the were delivered to clients. Audited inspection files to ensure excellence and coach reviewers. Worked as a member of the Senior Leadership Team to provide growth for the future. Added two direct reports and doubled the size of the indirect reports due to growth in the company. Consistently met time.

Boston, MA, US

• Led all facets of division including introduction and implementation of strategic initiatives to support company objectives; surpassed expected outcomes. Directed and coached 73 employees with six direct reports.
• Managed six support teams, providing exceptional internal customer service to claims adjusters.
• Reevaluated and addressed staffing needs; doubled personnel in 10 months to support operations.
• Hired, trained and coached department management team. Implemented training to further development.
• Collaborated cross-functionally to successfully implement operational initiatives; maintained quality and timeliness of product delivery.
• Developed and documented workflows to streamline operations. Created and facilitated training to support new workflows, ensured consistency throughout organization.

Boston, MA, US

• Managed 12 person team providing direction and feedback on all aspects of position, including timely completion of financial activities for claims management. Created initiatives and coached team to exceed company.
• Designed and implemented strategies to streamline processes improving operations.
• Managed all processes of talent acquisition, including employee hiring, training and development. Created performance management goals and provided feedback for driving performance.
• Collaborated with department heads to identify divisional areas of opportunity, developed and executed innovative strategies to improve operational performance.
• Developed and implemented plans to consistently exceed established goals. Specialties:Operations Management, Sales Leadership, Customer Success, Team Leadership & Development, Inventory Management, Process Design &.

Richfield, Minnesota, US

• Directed all aspects of store operations, including personnel management, inventory, merchandising, operations, customer service, technical support and sales performance. Led over 120 personnel with direct.
• Collaborated with senior leaders to establish store budgets and maximize company profits.
• Designed merchandising strategies to influence and entice customers; led to increased sales.
• Created sales and service initiatives focused on growing margins and providing exceptional customer experience; developed and maintained loyal customer base.
• Recruited, trained and mentored employees on all aspects of position. Developed performance goals, identified areas of opportunities, and created individual performance plans.
• Developed and executed inventory management strategies; successfully reconciled inventory during annual review period. Specialties:Operations Management, Sales Leadership, Customer Experience, Team Leadership &.