Andy Hsu Email & Phone Number

台灣 臺北市

- Responsible for maintaining the website and service availability, mainly on k8s architecture on AWS, supplemented by monitoring systems built into the cloud platform, and alarm programs designed in Python and Bash, combined with AWS SES and Twillo communication functions to achieve real-time alarms. This enables on-duty personnel to respond quickly, reduce system downtime, and keep services online.- Discuss with the development team to design network planning, configuration, and system architecture with information security as the main consideration, without affecting the operation of the business.- Plan the CI/CD process, write and execute pipelines mainly using Jenkins, reduce human errors, and improve deployment efficiency by more than 70%.- Basic use of MongoDB and MySQL.- Basic use of Active Directory and LDAP.- Collaborate to discuss, set up, and implement various information security regulations, complete iso-27001 compliance and PCI-DSS related information security compliance.

台灣 臺北市

- Maintain website and service availability, mainly based on k8s architecture on AWS and GCP, with cloud-native monitoring systems, supplemented by open-source monitoring such as Grafana, Prometheus, and a complete message and call alert mechanism to reduce system downtime.- Compile dozens of complete technical documents and operation manuals for technical issues, so that front-line maintenance personnel can respond promptly in the event of an emergency, and with a systematic upward reporting mechanism, reduce system downtime by more than 50%.- CI/CD process mainly based on gitlab runner, combined with automated testing and rollback mechanisms, reducing human error rates and improving execution efficiency by more than 30%.- Basic infrastructural planning, daily system and application installation and maintenance, and basic operation automation of shell scripts to improve the user experience of ordinary users.

台灣 臺北市

- Responsible for Apple MDM related products (Meraki, Jamf) presale, PoC, collaborate with business colleagues to conduct product demos, investigate and understand actual customer needs, respond to technical issues, and fill in technical knowledge gaps.- Responsible for MA technical maintenance of products, quickly understand, master and handle technical issues encountered by customers through email and telephone, and clarify problems as a contact window to communicate with the original factory to complete customer requirements as soon as possible.- Responsible for educating and training business colleagues to enhance the overall technical professionalism of the business, enhance the company's brand and transaction rate.- Repair, debug and write automation scripts for Apple devices to assist customers in reducing the daily maintenance burden of IT personnel.- Installation, maintenance, and troubleshooting of network equipment mainly based on Cisco.